What’s the role 

We are looking for a highly motivated individual with a genuine interest in energy and technology, and a passion for delivering products for a growing company.

The Account Management Analyst will facilitate and support retail sales account activities through the generation and processing of account change documents in the markets served by SES, including PJM, ERCOT, NYISO, ISONE, and CAISO. The Sr. Account Management Analyst will collaborate directly with team members, Pricing, Sales Support, and other cross functional teams to support evolving business needs. 

Reporting to the Account Management Team Lead, this role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure. 

Accountabilities: 

• Responsibilities include the generation and processing of commercial sales agreement change documents, i.e., Adds/Deletes, Assignment & Assumptions, and other amendments   

• Follow and meet SLAs, as assigned 

• Review sections of contracts and understand certain contract terms.  

• Responsible for the calculation of early termination fees 

• Resolve internal processing issues on completed commercial sales agreements 

• Research and resolve contract inquiries and disputes from internal parties 

• Assist in other areas that may need additional attention 

• Provide exceptional customer service to both internal and external customers 

• Other duties as assigned  

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• Bachelor’s Degree or equivalent 

• At least 6 years’ experience in the electricity sector; preferably with experience related to commercial operations, back office and contract administration 

• Development capability is optional but will be viewed favorably 

• Deep knowledge and expertise in supporting customer post-deal lifecycle needs in ERCOT, PJM, NYISO, ISONE, and CAISO markets 

• Knowledge and experience using Salesforce, Intelometry and Smartsheet or equivalent contract management systems 

• Outstanding written and oral communication skills, for example, following up on requests, ensuring internal groups are kept informed of any delays in turning around pricing requests, or outlining a rationale for your work 

• Understanding of the documents and templates you work with; ability to work outside the box by demonstrating an ability to solve problems and create practical solutions to overcome problems and mitigate risks 

• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs 

• Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills 

• Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail 

• Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives; maintain positive and effective working relationships 

• Self-motivated with the desire to consistently improve performance, improve efficiency and gain further knowledge 

What we offer 

The base salary range for this position is $80,000 - $120,000 per year.  As   pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.  

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.