What’s the role 

We are looking for a highly motivated individual with a genuine interest in energy and technology, and a strong passion for delivering products for a growing company.  

The Account Management Analyst will facilitate and support retail sales account activities through the generation and processing of account change documents in the markets served by SES, including PJM, ERCOT, NYISO, ISONE, and CAISO. 

This position will directly collaborate with team members, Pricing, Sales Support, and other cross-functional teams to support evolving business needs. Reporting to the Account Management Team Lead, the role requires a self‑motivated, dedicated, and responsible individual with the ability to perform well under pressure. 

Accountabilities: 

• Own and manage the generation, review, validation, and processing of complex commercial sales agreement change documentation, including Adds/Deletes, Assignments & Assumptions, renewals, restructures, and non‑standard contract amendments  

• Serve as a subject‑matter resource for complex or non‑routine account change scenarios, including multi‑site transactions, multi‑market constructs, and bespoke contract language  

• Interpret and apply contract terms, market rules, and internal policies to ensure accurate downstream execution and risk mitigation  

• Calculate, validate, and explain early termination fees (ETFs) and other financially significant contract impacts, including escalation support for pricing, legal, or commercial review where required  

• Proactively identify, investigate, and resolve internal processing issues tied to completed agreements, ensuring root causes are addressed and documented  

• Research, analyze, and resolve contract inquiries, exceptions, and disputes from internal stakeholders by providing clear, well‑reasoned recommendations  

• Consistently meet or exceed defined SLAs while balancing quality, accuracy, and shifting business priorities  

• Act as a reliable escalation point for complex account issues, ensuring timely resolution and clear communication to affected stakeholders  

• Identify process gaps, inefficiencies, or risk exposures and recommend practical improvements to workflows, templates, controls, and documentation standards  

• Support audits, data validation efforts, and regulator‑ or market‑driven requests related to contracts and customer account changes  

• Deliver exceptional internal and external customer service through clear communication, sound judgment, and dependable follow‑through  

• Contribute to broader team success by sharing best practices, institutional knowledge, and lessons learned across markets and deal types  

• Perform additional duties as required in support of team and organizational objectives 

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• Bachelor’s degree or equivalent combination of education and experience 

• At least 10+ years of experience in the electricity sector, with demonstrated depth in commercial operations, back‑office functions, and contract administration 

• Advanced knowledge of post‑deal lifecycle management across ERCOT, PJM, NYISO, ISONE, and CAISO, including market nuances and timing dependencies 

• Strong working expertise with Salesforce, Intelometry, Smartsheet, or comparable CRM and contract lifecycle management platforms 

• Proven ability to independently manage complex workloads while exercising sound judgment in high‑impact scenarios 

• Exceptional written and verbal communication skills, including the ability to clearly articulate rationale, risks, dependencies, and recommended actions to internal stakeholders 

• Strong understanding of contract structures, templates, and legal constructs, with the ability to anticipate downstream impacts and proactively mitigate risk 

• Demonstrated problem‑solving mindset with the ability to think beyond standard processes and design practical, scalable solutions 

• Comfort operating in a metrics‑driven, fast‑changing environment with competing priorities and tight timelines 

• Advanced proficiency in Microsoft Office, including strong Excel skills for analysis, reconciliation, and reporting 

• Excellent analytical, organizational, and time‑management skills with a consistently high attention to detail 

• Self‑motivated, solution‑oriented, and committed to continuous improvement, operational efficiency, and professional growth 

What we offer 

The base salary range for this position is $95,000 - $143,000 per year.  As   pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.  

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.  

Shell in The United States 

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.   

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. 

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. 

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come