What’s the role 

The Demand Response Automation Lead is responsible for planning and successfully coordinating activities between Origination and Operations for a growing assets and demand response portfolio. This role supports market and product expansion across North America and serves as the primary point of contact for inbound customer needs, ensuring a high level of customer satisfaction. 

Reporting into the Demand Response Manager, the role requires self-motivated, dedicated and responsible individual with the ability to perform well under pressure.  

Accountabilities: 

Responsible for all aspects of asset management and demand response portfolio, including:  

• Support sales opportunities in conjunction with internal sales personnel, outside brokers and consultants, and direct engagement with customers 

• Lead and initiate automation for asset management and demand response portfolio and customer   

• Accurate evaluation of demand response opportunities and effective presentation of those opportunities and customers fully understand their roles and obligations 

• Assist as necessary to ensure any technical installation is completed on time and to the satisfaction of the customer 

• Ensure customers are properly registered and enrolled 

• Stay informed of market rules impacting demand response and help shape regulatory outcomes 

• Develop flexible, customer-facing applications like web portals for business-critical data transfer, custom reporting and analytics, and 24-7 operations support  

• Contribute to our growing set of internal tools for process automation, data analysis, and operations excellence that can be iterated upon as market data changes, adapted to suit the team's changing needs, and documented clearly for other developers to support and improve  

• Work with IT to streamline our internal and external data and intelligence processes by working on the API and applications levels to test and continuously integrate solutions according to best engineering practices  

• Collaborate with our developers, project management teams, and internal stakeholders within a broad scope encompassing customer service and experience, back-office process automation, and operational efficiency and accuracy; coordinate as a strategic liaison for our team with other groups in the company that develop similar tools or leverage common technologies  

• Improve our existing demand response solutions including settlements automation, program-specific data management, and real-time data monitoring and associated responses for daily operations   

• Understand the subtleties of translating and presenting the results of sophisticated data analysis and models in such a way that benefits and can easily be understood by colleagues and customers without in-depth knowledge of advanced statistics or data science  

• Strategically, work with IT to design adaptable solutions that suit our increasingly heterogenous portfolio of assets, changing market programs and regulations, and long-term goals of extending our reach into nationwide grids   

• Other duties as assigned  

What you bring  

• Must have legal authorization to work in the US on a full-time basis for anyone other than current employer 

• Bachelor’s degree in Finance, Economics, Electrical Engineering, or Mechanical Engineering; advanced degree preferred 

• At least 3 years of experience in retail and/or wholesale energy, with a minimum of 2 years of experience working across multiple demand response markets 

• Ability to create shared vision, inspire collaboration, and drive change with momentum 

• Analytical mindset, demonstrate ability to problem solve and create practical solutions to overcome problems and mitigate risks 

• Comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs 

• Excellent attention to detail  

• Proficient use of Microsoft Office programs including Word, Outlook and strong Excel skills. Experience working with ISO API, AWS, cross-platform and front-end development 

• Experience in C# / .NET, SQL and/or database management  

• Excellent analytical, organization and time management skills, with the ability to maintain a strict level of attention to detail  

• Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives  

• Excellent interpersonal, verbal and written communication skills, with the ability to establish and maintain positive and effective working relationships  

• Self-motivated with the desire to consistently improve performance and gain further knowledge  

• Ability to meet deadlines, learn quickly and demonstrate effective problem solving and follow-up skills  

Note: This role is a virtual position based in the US 

What we offer 

The base salary range for this position is $124,000 - $186,000 per year.  As   pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.  

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. 

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.  For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.  Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together 

• Continuously grow the transferable skills you need to get ahead 

• Work at the forefront of technology, trends, and practices 

• Collaborate with experienced colleagues with unique expertise 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself 

• Benefit from flexible working hours, and the possibility of remote/mobile working 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply 

• Grow as you progress through diverse career opportunities in national and international teams 

• Gain access to a wide range of training and development programs 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.  

Shell in The United States 

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products.  Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.   

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. 

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. 

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.