About the Role

Help connect our brands and franchise partners to the end to end supply chain. As Manager, Franchise Brand Operations, you’ll be the day to day conduit between Global Supply Chain Operations teams and Franchise Partner Support team —aligning seasonal planning and operational readiness to ensure our commercial calendars translate into the right inventory, in the right place, at the right time. You’ll support the supply chain strategic roadmap by planning, executing, and optimizing the network, with a bias toward continuous improvement.

What You'll Do

• Lead the logistics forecasting & planning for franchise regional and direct handover locations globally: weekly and monthly outlooks across Inbound Transportation network, DC capacity & throughput aligned to brand commercial plans.

• Serve as the Global Supply Chain operations interface to Gap Inc. Franchise/Wholesale business teams: translate partner needs into supply‑chain actions; run joint reviews; track decisions, risks, and actions to closure.

• Coordinate end‑to‑end seasonal readiness across Production, Sourcing, Logistics, 3PL Operations, and Franchise Planning so assortments land on time to plan.

• Develop and maintain operating playbooks (forecasting guidelines, receipt management, in‑shop success checks, collaboration priorities) and keep them current.

• Optimize speed and cost: partner on flow‑path choices, pooling/consolidation, and inventory placement to meet service goals at the lowest landed cost.

• Elevate reporting that matters: Develop and own simplified, accurate dashboards (forecast vs. actual, OTIF to partner, capacity utilization, aged inventory, etc). Communicate delays early and move quickly to resolution with operational counterparts throughout the network.

• Support new Franchise partner deployment & network expansion

• Champion change management: help teams adopt new tools and processes; capture feedback and iterate quickly.

Who You Are

• 5–7 years in supply chain, brand operations, or franchise/e‑commerce operations, with experience in forecasting, planning, or inventory flow; retail/apparel preferred

• Retail Wholesale and Franchise network management experience

• Proven skill in logistics forecasting & capacity planning and translating brand calendars into executable supply‑chain plans

• Strong analytical toolkit (Excel/Sheets; Power BI a plus) and the ability to convert data into clear, actionable plans

• Relationship builder who can influence across Brands, FSAL, Sourcing, Logistics, and DCs

Preferred / Certifications

• Excellent written and verbal communication skills, with a proven track record of driving results across broad functional teams at scale and fast pace

• Lean/Six Sigma preferred, not required.

• Experience with planning/forecasting tools preferred

Additional Details

• Travel: Minimal (<4x annually, only as business needs dictate to engage with partner support teams, and local facility visits)

• Employment Type: Full‑time

• Where: Erlanger, Ky – Transportation Operations Hub, in-office