POSITION-SPECIFIC JOB RESPONSIBILITIES

• Review of employees work to identify user/system errors, system enhancements needed, trending, gaps in process, or the need for updating SOP’s for training needs.

• Document quality feedback in a constructive and positive manner for management

• Monthly reporting of employee audit results and trending to their management team

• Support feedback loop for potential training, SOP maintenance, and/or system enhancements

• Continually help to enhance review standards for Quality Program

• Provide feedback to support improvement of Estimate Vs Accuracy percentages

• Provide feedback to the Field users to reduce Balance inquiry tickets

• Other tasks as assigned

ESSENTIAL RESPONSIBILITIES

• Specializes in performing tasks and assignments related to the functional area’s delivery of service, quality and or productivity.

• Can be a point of contact for internal and external customer inquiries.

• Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments.

• Responds to and resolves issues related to position and seeks managers’ guidance for non-routine inquiries.

• Informs manager of trends and escalating concerns related to tasks and assignments.

• Meet position related productivity and quality standards.

• Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting

REQUIREMENTS/QUALIFICATIONS

• Education Level: Associates Degree or Healthcare Certification Preferred

• Job related/Industry experience: 3 years or more

• Leadership experience preferred

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Excellent problem solving/analysis collaboration

• Self-motivated individual with good judgment and discretion