As the Interline Supervisor, you will be responsible for the Interline Department email management system and some collections functions within the Revenue Accounting Department. You will support service center associates, partner carriers, and customer requests for live interline freight, interline freight term changes, seamless reconsignments, rate quotations, freight bill correction reports, and other interline department projects as assigned by the Interline Manager. You will also provide direct supervision and oversight to interline staff. To excel in this role, you must have strong leadership and communication skills.

Ensure all activities within the Interline email management system are performed in a quality manner consistent with the department’s professional standards. Ensure that each staff member has an Individualized Quality (IQ) reporting relationship with the supervisor. Monitor daily workloads and productivity measurements, achievement of daily objectives, staff training, goal setting, disciplinary responsibility, annual evaluation of staff performance, and all other supervisory responsibilities. Directly supervise the work of the Accounts Receivable/Interline Specialists assigned to the email management system. Ensure all requests submitted to the team are responded to within four hours of receipt or not exceeding a 24 hour response time. Coordinate with partner carrier management teams on any issues requiring escalation for upper management decisions. Serve as a backup for the Interline Manager as assigned. Develop, implement, and oversee procedures to accomplish a current workflow status.

To be considered for this role, you should have at least 5 years of experience in collections and/or accounts receivable/payable, previous customer service experience, and experience within the transportation industry, with leadership experience being a plus. A High School Diploma or GED is required, while an Associate Degree in Business Administration or a related field is preferred. Ideally, candidates will have 7 years of experience in collections and/or accounts receivable/payable, although this is not mandatory.

Work Shift

First Shift

http://www.youtube.com/watch?v=xZc1A8aeshc