Position Summary: 

The Account Manager is responsible for managing client relationships, ensuring high standards of quality, profitability, and customer satisfaction. This is a key client-facing role that blends operations, sales, and horticultural expertise into a fast-paced, high-expectation environment. This role also has a strong emphasis on leadership and team management. 

Key Responsibilities: 

Client & Account Management 

• Serve as the primary point of contact for landscape maintenance clients. 
• Conduct property inspections and walkthroughs to identify needs and ensure contract compliance. 
• Develop and present proposals, enhancements, and cost estimates. 
• Coordinate all services from proposal to execution with precision and timeliness. 
• Maintain proactive, professional communication with clients. 
• Support billing and collections related to ongoing or extra work services. 

Team Oversight & Operations 

• Manage and lead 3–5 landscape maintenance crews through proper and professional management and oversight of a Production Manager. 
• Train and coach Production Manager on best practices, safety, and quality standards. 
• Conduct quality control visits and maintain work schedules to meet client expectations. 
• Ensure proper documentation for contracts, enhancements, and site changes. 
• Troubleshoot issues in the field and provide quick, effective solutions. 

Horticulture & Technical Expertise 

• Strong knowledge of Southeastern U.S plant material, turf, and seasonal care. 
• Read and interpret detailed landscape plans and site specifications. 
• Oversee or apply proper use of fertilizers, fungicides, and pest/disease control measures. 
• Troubleshoot and manage irrigation systems. 
• Install and maintain low-voltage landscape lighting systems. 

Sales & Profitability 

• Achieve or exceed annual revenue goals and profitability targets. 
• Identify opportunities for upselling enhancements and new services. 
• Monitor budgets and contribute to job costing and P&L analysis. 
• Maintain accurate estimating and billing records for all services. 

Qualifications: 

• Minimum 5 years of experience in landscape account or operations management. 
• Strong horticultural knowledge and technical landscape maintenance skills. 
• Valid and clean Driver’s License. 
• Georgia Certified Landscape Professional (preferred). 
• Proficiency in industry software (Aspire, CompanyCam, GeoTab) and Microsoft Office Suite. 
• Bilingual in Spanish is a plus. 
• Strong written and verbal communication skills. 
• Ability to read and interpret site plans, blueprints, and maintenance specifications. 

The Perks 

• 401(k) plan with company match  
• Medical insurance  
• Dental insurance  
• Vision insurance  
• FSA/HSA  
• PerkSpot  
• Long-Term Disability and Life Insurance 
• Paid time Off  
• Tuition Reimbursement (after one year of service)