Director Ambulatory Forward Operations Mobile Health

  • 107 The Charlotte-Mecklenburg Hospital Authority
  • Charlotte, NC - 5040 Airport Center Pkwy
  • 4mo ago
  • Full-Time
  • On-site

Department:

01120 GCMG Mobile Unit: South - Family Medicine

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Consolidating two director level regional positions into one and eliminating a clinical leadership position - all previously in CCI. This position will be responsible for these operations across the enterprise.  Position is funded in the CLT 2026 budget for Mobile Health Operations. 

Pay Range

$53.80 - $80.70

MAJOR RESPONSIBILITIES

  • Responsible for the management and oversight of the region’s mobile health care program including staff and program management, strategic development, program operations, budget, and outcomes.
  • Manages the advancement of the work and initiatives within the department by collaborating with other clinical and administrative leaders to achieve goals and objectives.
  • Identifies and facilitates connections between system strategic work, service line work, regional and other partnership work, and operational level work to advance the system strategy and vision.
  • Develops and maintains relationships with internal and external Community Health partners to build a robust network of community-based sites, trust within communities and resources for patients.
  • Assists in advancing the growth and value of the Mobile Health Care program and other access to care models in a scalable and value-added way to serve as a national model.
  • Develops a network of support within and outside of the system and organizes competent group facilitation to achieve mobile health care objectives.
  • Assess and manage community needs across the enterprise. Collaborates with internal partners/leaders and may facilitate primary enterprise or system-wide teams focused on access to care and innovative approaches to mobile health.
  • Implements mechanisms to enhance ability to track, measure, document and assess impact and outcomes for Community Health related interventions.
  • Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
  • Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
  • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Level of Education:  Bachelor’s degree in healthcare operations or related field in Public Health, Business Administration, Healthcare Administration, Public Administration or Healthcare Advocacy. 

Years of Experience:  Minimum of 7 years in health care operations or related field in Public Health and 3 years of leadership experience.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (KSA)

  • Demonstrated ability to provide counsel and support to senior-level executives. In-depth awareness of health care trends and industry issues-specifically community health mandates and strategies.
  • Knowledgeable of the surrounding community and associated demographics helpful.
  • Excellent written and verbal communication skills.
  • Practice operations including care delivery, electronic health record, billing, etc. preferred.
  • Knowledge of outcomes and data reporting, development of metrics dashboard for program monitoring.
  • Proven ability to deliver high-quality reports and communication mechanisms to influence key stakeholders.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

  • This position requires travel, therefore, will be exposed to weather and road conditions. Ability to travel throughout Advocate Aurora’s service area. Frequent need to attend off-site meetings.
  •  Operates all equipment necessary to perform the job.
  • Exposed to a normal office environment.
  • Work requires walking, standing and sitting. Works in an office environment. Intact sense of sight and hearing. Must be able to lift 10 pounds of weight. Work requires critical thinking and the ability to concentrate. Must be able to respond quickly in stressful situations. Must be able to write and speak English in a clear, grammatically correct manner.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.