Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the AM Room Service Serveris to create 100% Guest Satisfaction by delivering food and beverage service to restaurant guests

   

Provide friendly, timely service to create an exceptional in room dining experience by:

• Prepare room service food trays and carts; ensure proper appearance standards and cleanliness

• Ensure timeliness of delivering Room Service trays to guest rooms

• Maintain an up to date working knowledge of all food and beverage amenities

• Deliver all food and beverage amenities to guest rooms

• Maintain daily opening and closing checklist and inspections

• Complete opening, ongoing and closing side work as assigned

• Communicate with kitchen staff to ensure guest satisfaction and known food allergies

• Remove room service trays from guest rooms, hallways, and service landings

• Engage in friendly and professional conversation with guests

• Addresses any guest issues promptly and with great concern

• Maintain knowledge of all hotel in-house groups as well as any special events

• Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests

• Present check to guest and make change (if applicable)

• Be ready and willing to assist fellow servers/food runners/wait assistants as situations arise

• Be ready and willing to assist bus person with clearing and resetting tables in the restaurant/lounge

• Thank guests for their visit and invite them to return

• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

• Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills

• Ability to obtain and hold Bartender’s License

• Must be at least 18 years of age

• Excellent customer service skills

• Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings

• Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels

• Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

   

Physical Demands

• Ability to lift up to 25 pounds on a regular basis
• Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures
• Ability to push and pull carts weighing up to 200 pounds
• Ability to stand for extended periods of time

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.