About the Role

To support Urology of Indiana by assisting the providers and/or team with patient care needs and treatment. To assist the Advanced Prostate Care team in the management of patients within the APC clinic. Responsible for company vision, “To provide the highest quality, comprehensive urologic care to our patients and referring physicians through the delivery of state-of-the-art clinical services, applied clinical research, and continued medical education. This is done in a compassionate, rewarding, and satisfying manner for patients, staff, and physicians.”

What You’ll Be Doing 

• Exhibits excellent customer service skills with staff, patients, families, and other external contacts

• Phone triage as needed:

• Answers phones/voicemail(s), route calls to the appropriate nurse or physician

• Schedule follow up appointments for patients within the APC; coordinate appointments for patients by prioritizing needs

• Document all patient phone interactions in the EHR

• Assist with APC EHR inbox – obtain laboratory and imaging results, report findings to the appropriate physicians and patients

• Chard audit scheduled patients weekly as assigned

• Assist with coordination of central line placement/removal when needed and assist with coordinating dressing changes with other scheduled appointments

• Establish and maintain IV access and monitor patients throughout Provenge/Xofigo infusion process

• Adminsiter medications (including oxygen) as needed in the event of a Provenge reaction

• Clean and stock infusion suite(s) after each patient

• Maintain electronic inventory supply tracker for each location where clinical infusions/Xofigo injections take place (Greenwood, Carmel, and ICC)

• Draw labs and give injections as ordered by provider

• Contact pharmacy for prescription refills or newly ordered medications

• Work side-by-side with patient navigator to ensure patients have access to appropriate funding for medications/treatments and are receiving their ordered prescriptions

• Assist with process for obtaining patient financial assistance

• Assemble APC folders and ensure each office has sufficient educational materials by utilizing an electronic educational materials tracker

• Assist with APC document scanning

• Participate in APC educational opportunities as presented

• Attend required training for HIPAA, OSHA, CPR

• Maintain patient safety and strict confidentiality at all times

• Performs other duties as assigned

What We Expect from You 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required             

• One year experience in a medical practice setting

• Excellent verbal and written communication skills

Preferred  

• LPN or RN

• EMR documentation experience

• Knowledge of healthcare insurance verification and processes

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.

Mathematical Skills  

Ability to calculate basic figures and amounts.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of basic computer software.

Other Skills and Abilities  

• Strong written and oral communication skills

• Adapts easily to various environments

• Ability to follow written protocols, policies, and procedures

• Ability to organize, track, and maintain quality assurance

• Demonstrate a positive, cooperative, and professional attitude towards co-workers and public

• Establish a good rapport with co-workers, providers, and the public

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional lab environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day and will be based upon APC clinic schedule needs.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values.  Every associate living the core values makes our company an amazing place to work.  Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.