DUTIES AND RESPONSIBILITIES:
• Manage open agent tickets related to general account inquiries and resolve payment posting discrepancies or errors.
• Utilize reports and maintain spreadsheets for data collection and trend analysis.
• Identify potential issues in data and posting trends and report them to the Payments Manager.
• Accurately update and maintain reports, including transaction codes and pay file monitoring.
• Post missing payments to accounts using the RP function for client reconciliation.
• Process pay files according to client contractual requirements, ensuring no duplicates and timely posting.
• Process credit card payments and post balance corrections to patient accounts.
• Sort, prepare, and deposit check payments, as well as process declined credit card transactions.
• Print, mail, and report on Verichecks.
• Coordinate with other departments to resolve Payments-related issues and improve workflows.
• Report missing payment codes and work with other departments to update the transaction database.
• Ensure compliance with PCI and HIPAA guidelines for secure storage of sensitive information.
• Monitor PCI compliance within the department, especially regarding the handling of financial information.

Assist in training new employees and support continuous staff development.
• Identify areas for process improvement, automation, and workflow streamlining.
• Maintain a contingency plan with the Payments Manager to ensure daily requirements are met.
• Meet deadlines, even with frequent interruptions and redefined priorities.
• Serve as a backup for other positions as needed.
• Perform additional tasks as assigned by management to support overall business objectives and operational excellence.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge
• Extensive knowledge and understanding of accounts receivable transactions and payment activities, preferably in healthcare.
• Knowledge in 10 key by touch typing.
• Understanding of legal rules and regulations pertaining to HIPAA and PCI.
• Working knowledge of Windows-based systems and Microsoft Office products.
• Knowledge of contractual requirements for each client in order to accurately process debits and credits to patient accounts.
• Knowledge of client payment file schedules in order to recognize missing or incomplete files.

Skills
• Leadership – Serving as a positive example to others.
• Active Comprehension — Giving full attention to what others are communicating, taking time to
understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management — Managing one's own time and the time of others.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Abilities
• English Comprehension – The ability to fluently communicate in and understand English, the primary language of the work team.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
• Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
• Driving Ability – This position requires the employee to use their own vehicle for business-related travel. To that end the employee must have a reliable vehicle and maintain an active driver’s license with no restrictions.

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:
High school diploma or GED required
2+ years of previous Accounts Payable and/or Accounts Receivable experience required
Proven experience in data entry, ensuring accuracy and efficiency
Hospital or Physician Business Office setting work experience preferred

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
This position is located in an office environment and requires the following physical abilities:
• Performing work at a stationary workstation for 8 hours
• Interacting with a desktop computer or laptop
• Entering data into systems using a mouse and keyboard
• Ability to communicate clearly with others over a telephone system
• Ability to work at a pace that allows the employee to meet the standard goals as set forth by management