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Join Nelnet as an intern and do real work that matters to our business. All Nelnet interns receive one-on-one mentorship, competitive pay, casual dress, flexible schedule, intern-specific programming, and meaningful work experience.

Apply to one of our internships today. Your career awaits.

The Collaboration Tools & Process Intern is an entry-level role that supports the administration and organization of Jira and Confluence, while assisting with process adoption and communication across the organization. This role is designed as the starting point on the career path toward Process Analyst and Program Administrator. The intern will gain hands-on experience with enterprise collaboration tools, Agile processes, and organizational communications.

Confluence Administration & Knowledge Management

• Develop and maintain page templates, navigation menus, and space structures.

• Apply consistent taxonomy standards (naming conventions, labels, categories) to improve searchability.

• Work with content owners to review, update, move, or archive outdated documentation.

• Maintain a “What’s New” space/dashboard highlighting key updates.

Jira Administration Support

• Ensure epics, stories, and tasks are linked properly to maintain data accuracy.

• Apply consistent labels, component tags, and naming conventions.

• Run pre-defined JQL queries and update dashboards (burn-down, backlog, SLA compliance).

• Support regular Jira maintenance activities, including re-indexing and PII scans.

• Create job aids and quick guides to help users follow Jira best practices.

Process Marketing & Communications

• Develop communications materials (emails, announcements, slide decks) to support process rollouts.

• Create visual aids (infographics, one-pagers, “before/after” diagrams) to make processes more approachable.

• Maintain a centralized Process Updates page with clear summaries of new or changed processes.

• Translate technical content into plain, user-friendly messaging with guidance from Analysts/Admins.

Audit & Compliance Support (Entry-Level)

• Assist with monthly audit staff support, including organizing evidence and ensuring documentation is stored correctly.

• Flag outdated or incomplete content for Analyst/Admin review.

Workflow & Process Improvement Support

• Archive old Jira tickets and Confluence pages.

• Test new Jira/Confluence workflows or configurations before rollout.

• Help document before/after process flows during improvements.

• Collect feedback on process rollout effectiveness via surveys or interviews.

Education (Preferred Majors):

• Management Information Systems (MIS)
• Computer Science or Software Engineering
• Business Administration or Business Analytics
• Technical Communication / Professional Writing
• Communications / Marketing (with demonstrated interest in IT tools and processes)

Skills & Knowledge:

• Familiarity with collaboration or project management tools (Jira, Confluence, SharePoint, etc.).
• Strong organization and attention to detail.
• Clear written and verbal communication skills.
• Interest in process improvement, Agile methods, and team metrics.
• Ability to create simple visuals and communication materials (PowerPoint, Canva, Lucidchart, etc.).

Preferred Traits

• Organized and detail-oriented — enjoys creating structure and consistency.
• Curious and eager to learn — motivated to explore tools and processes.
• Collaborative communicator — comfortable working with document/process owners.
• Creative — can design engaging communications to support adoption.
• Adaptable — able to shift focus as team priorities evolve.

Career Growth

This internship provides a clear entry path into IT process and program management. Interns will gain:

• Practical skills in Jira/Confluence administration, process documentation, and Agile metrics.
• Experience in internal communications and process rollout adoption.
• Exposure to audit support and compliance preparation.
• A direct career progression path to Process Analyst, and ultimately Program Administrator.

The hourly pay range for this role is $18 - $26.

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.