At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

As an Enterprise Business Officer, you’ll be the steady hand guiding our Enterprise customers through installations, service orders, and ongoing support. This position blends administrative precision with technical awareness, customer empathy, and operational hustle. You’ll be at the heart of our Enterprise experience — coordinating across multiple departments, maintaining strong relationships, and ensuring that every interaction reflects our values: Honest, Local, Exceptional, and Hassle-Free.

What You’ll Do

• Deliver exceptional service to Enterprise customers by managing installations, service orders, and trouble tickets with professionalism and care.
• Open and track Trouble Tickets and Service Orders, capturing all relevant details and driving each to full resolution or escalation.
• Handle Porting & Provisioning tasks with accuracy and timeliness.
• Collaborate with Field Services, Sales Engineering, Voice Engineering, NTAC, and Network Engineering teams to coordinate seamless deployments and support.
• Maintain data integrity and uphold detailed, consistent documentation practices across all systems.
• Communicate proactively through email, Microsoft Teams, and phone to ensure swift responses and clear coordination.
• Take initiative  - seek opportunities to “level up” daily by learning new tools, systems, and best practices.
• Be dependable  - clocked in and ready to go at your scheduled start time each day
• Ensure coverage by handing off orders or customer communications before any scheduled time off (ETO).
• Support your team -  take on assignments from Executives or your Leadership Team and approach challenges with adaptability and a problem-solver mindset.
• Participate in ongoing training to stay aligned with ALLO standards, new deployments, and evolving customer needs.

What You Bring

Education

• High school diploma or equivalent required
• Post-secondary education strongly preferred

Experience

• Previous telecommunications or networking experience preferred
• Customer service background required — ideally in a fast-paced, high-touch environment
• Administrative or operational experience a plus

Skills & Abilities

• Exceptional organizational and multitasking skills
• Strong verbal and written communication with both technical and non-technical audiences
• Confident with Microsoft Office and general computer proficiency
• Calm under pressure; able to stay approachable and professional in fast-paced settings
• Analytical mindset with a “dig deeper” attitude toward troubleshooting
• Self-directed, motivated, and ready to grow
• Excellent time management and follow-through

Additional Requirements

• Valid driver’s license and ability to travel up to 10% of the time
• Ability to remain stationary for extended periods while operating a computer
• Consistent availability during assigned shift via Teams, email, and office phone
• Experience or familiarity with systems like:
  • Billing platforms
  • Putty / Command line
  • Legacy Hosted / Cloud Voice Deployments and Provisioning
  • ICB deployments
  • In-Lab provisioning and possible on-site install assistance

People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan:  The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits:  Our benefits include medical, vision, and dental with low employee costs.  Not to mention generous Earned Time Off (ETO) program.
• Sponsorships:  Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance:  Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

 

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.