05721 GCMG Executive Health: Kenilworth - Executive Health Concierge Care

Full time

Yes

40

Variable shift, rotate location, includes but not limited to other responsibilities

Pay Range

$21.85 - $32.80

Position Summary

The Patient Advocate for Executive Concierge Care provides high-level customer service and administrative support to ensure exceptional patient experience. This role coordinates patient flow, scheduling, communication, documentation, referral management, and logistical support for Executive Physicals and concierge services for self-referred and corporate patients. The position requires strong organizational skills, meticulous attention to detail, and the ability to manage multiple platforms and spreadsheets efficiently.

Essential Functions

• Answers multi-line telephone, provides routine information to callers and patients, takes messages and places pages.
• Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff.
• Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms.
• Collects patients' post charges and payments. Completes patient receipts in a timely fashion.
• Orders, monitors and stocks all paper supplies including retail items.
• Processes incoming and outgoing mail and supply deliveries.
• Files and maintains an orderly medical records system.
• Send Executive Physical intake forms to staff via email with finalized appointment dates.
• Monitor EPIC In-Basket queues daily
• Conduct scheduling calls to collect three preferred dates for labs, telephone consultations, and Executive Exams
• Manage multiple spreadsheets and platforms, including Rhinogram, EPIC, REDCap, HINT, Caregility, and ExecutiveConciergeCare Box folders.
• Maintain accurate, organized tracking systems to support clinical operations and patient experience.

Physical Requirements
Work requires reaching in front of body to operate telephone, typewriter, computer, copier, and fax machine. Work requires long periods of sitting, frequent bending and pivoting to perform filing and office activities and reaching overhead occasionally. Must be able to lift documents or supplies weighing 1-10 pounds frequently, 11-20 pounds occasionally, and 21-50 pounds rarely. Work requires frequent use of fingers and both hands, speaking with clear diction, hearing and vision at close-up ranges (24 inches). Works in a fast paced office environment. Employee is responsible for working in a safe manner. Hours are occasionally long or irregular.

Education, Experience and Certifications

High School Diploma or GED preferred. 1 year medical receptionist experience preferred. Experience with medical terminology, data entry, computer skills required. Proficient typing and accurate spelling required. Experience or familiarity with other CAM therapies preferred. Requires excellent oral and written communication, organizational, time management, professionalism, group facilitation and customer relation skills.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program