Company:

Cornerstone Automotive San Francisco, LLC

At Cornerstone Automotive Group, our parent company, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Cadillac of South San Francisco is looking for a Concierge to join our team! The successful candidate will be comfortable with customer interactions & clerical administrative tasks.
 

VISION: Make client interactions feel warm, human, personally crafted and effortless.
 

CHARACTERISTICS / TASKS / ROLE

• Act as a single point of contact to Cadillac clients & onboarding staff

• Be involved in the Cadillac meet & greet process (Greetings on arrival and answering phone-calls)

• Coordinate with the other concierge staff members to ensure scheduling, low call-fail rate, and cohesion between departments

•  Processing of new car inventory and dealer trades

• Processing of check requests

• Coordinate Cadillac Loaner usage on a daily/weekly basis to ensure 50% loaner usage on each unit.

• Order office supplies.

• Direct Cadillac customers shopping for a new vehicle to the dedicated Sales Representative.

• The Concierge/Cadillac Brand Expert needs to be the go-to person for all things Cadillac.

• Performing additional duties as assigned
   

SKILLS / KNOWLEDGE / QUALITIES / ATTITUDE

• Be a proactive problem solver.

• Master the art of hospitality, have a sense of luxury.

• Create the feeling of a warm welcome / warm farewell, have a good sense of "the human touch".

• Ability to smile, be positive and manage stress.

• Be attentive, available and empathetic.

• Be well informed and "In the know".

• Anticipate needs, know how to manage wait time.

• Be responsive and effective, and always follow-up.

• Have an exemplary and respectful attitude at all times.

• Have an impeccable presentation at all times.
   

Benefits:

• Dental insurance

• Health Insurance

• Life insurance

• Paid time off

• Referral program

• Tuition reimbursement

• Vision insurance
   

Wage: $20 to $23 per hour

Cornerstone Automotive Group, our parent company, offers competitive total compensation, work that is challenging and meaningful, an engaging and collaborative work culture, performance recognition and room for growth opportunities. We are an automotive dealership group with multiple locations in both Canada and the United States. Our organization allows us to serve a diverse customer base across all locations providing a variety of automotive services to customers with new and pre-owned vehicles, financing, leasing, service and repair, and parts. Our team consists of service technicians, product specialists and support staff from each location.

Cornerstone Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.