As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Part time

Scheduled Weekly Hours:

20

Department:

500233 CVSL Outpatient ACG & CC

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

Responsibilities:

The Physician Support Specialist provides support to the Heart Failure Department. Responsible for using independent judgement and initiative, performs routine and non-routine clerical duties and supports of onsite and regional activities of a team of physicians, APP's and RN's. Performs functions associated with patient information processing for ambulatory care visits. Completes the task of appointment scheduling, eRecord task management, In Basket management and Telephone Encounter management using the electronic medical record and patient access. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. Requires working knowledge of privacy and other policies and procedures in daily contact with confidential information and material in accordance of HIPPA regulations. Candidate must be able to work independently and in specialized natural with excellent organizational skills required.

SUPERVISION AND DIRECTION RECEIVED:

• Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.

RESPONSIBILITIES:

• Telephone Management: Assess and triage incoming calls in a timely and courteous manner. Gather pertinent medical information at the time of call from patient, referring physician and/or other health care professionals. Evaluate urgency of response and communicate messages using established protocols to allow collection of accurate and complete medical information, while maintaining patient confidentiality issues.
• Scheduling Management: Identify appropriate scheduling protocol for Advance Heart Failure patients, establishing a sequence of appointments and coordination of multidisciplinary resources (cardiology, nursing, dietitians, finance resources, echocardiology, social workers and /or surgeons.) As well as room utilization, ancillary tests, laboratory studies and required testing equipment. Facilitate hospital admissions, scheduling of procedures, coordinate overnight accommodation and transportation arrangements.
• Data Management: Maintain responsibility for own Electronic Medical Record (EMR) in basket as well as the in baskets for any pools assigned. Possesses the knowledge, skills, and abilities to support the Medical Records department as needed. Entry and management of data in specialized database. Documentation of patient care to ensure full compliance with regulatory agencies. Ensure databases reflect current status, demographics and on-going evaluation actions. Document each patient encounter (phone call, ancillary test/lab results, inpatient or outpatient clinical evaluation, medications, infection management) to maximize patient care and ensure full compliance with regulatory agencies.
• Correspondence: Act as liaison for contacts to local and regional physicians to facilitate securing of new referrals. Scheduling time commitments and coordinating with patient schedules. Compose routine and non-routine correspondence, and materials for educational and professional activities as needed. Responsible for ensuring test results are received, reviewed and appropriately filed. Verify HMO referrals as appropriate.
• Template management/office schedules for multiple providers. Independently creates schedules and builds/updates clinical and detailed demographic information in eRecord, OTTR and Outlook calendar.
• Contributes to operations including supply maintenance, and opening and closing of facility as needed. Solves operational problems and provides direction to coworkers. Cross-coverage in shared clerical office; on call schedule, & special projects and other responsibilities as assigned.

Other duties as assigned

QUALIFICATIONS:

• High school diploma or equivalent required
• Associates degree in Medical, Secretarial, billing or related field
• Minimum of 2 years of relevant experience required
• 1 year of leadership experience preferred;
• or equivalent combination of education and experience required
• Demonstrated customer service skills required
• Medical Terminology, experiences with surgical/appointment scheduling software and electronic medical records, preferred.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.