As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

To learn more about Macomb County benefits click here

CLASSIFICATION TITLE:

Employment Services Assistant - Roseville

SALARY:

$36,126.03 - $46,726.00

DEPARTMENT:

Workforce Development Board

Opening Date:

11/19/2025

Closing Date:

11/26/2025 12:00 a.m.

FLSA STATUS: Non-exempt - overtime pursuant to Human Resources and Labor Relations Policy

EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period

CURRENT HOURS AND STARTING TIME: Full-time (40 hours per week) position. The starting time for this position is currently 8:00 a.m. 

GENERAL SUMMARY

Under the direction of the Career Center Supervisor, assists job seekers with Wagner/Peyser Employment Services activities, especially Unemployment Insurance work registration and job search assistance, assists with Reemployment Services and Eligibility Assessment (RESEA) orientations and job seeker workshops at one of the four locations of MIWORKS.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Assists job seekers with Wagner/Peyser Employment Services activities specifically, unemployment insurance work registration and job search assistance.

Refers individuals directly to other suitable workforce development programs.

Provides coverage for receptionists at the front desk as required.

Assists with RESEA orientations and facilitates job seeker workshops.

Operates an automobile to perform assigned job functions.

Other duties as assigned.

QUALIFICATIONS

Required Education and Experience

• High School Diploma or equivalent

• One (1) year of professional experience providing customer service

Preferred Education and Experience

• Associate’s degree or at least 60 credit hours from an accredited college or university in Human Services, Business Administration, Public Administration, or related field

• One (1) year of experience working with the operation of workforce development programs.

• Two (2) years of professional experience providing customer service

Required Licenses or Certifications

• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel

Preferred Licenses or Certifications

• None

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Wagner/Peyser Employment Service program and all related activities

• Workforce Development related websites such as Pure Michigan Talent Connect (PMTC), One-Stop Management Information System (OSMIS)

• Workshop curriculum offered by the Agency

• RESEA program requirements

• Americans with Disabilities Act (ADA) and Equal Opportunity (EO) requirements and accommodations available at the Center(s)

• The goals and priorities of the Workforce Development Board

Skill in:

• Interpersonal and communication skills to create a customer-friendly environment

• Presentation skills

• Computers especially job search websites, OSMIS and PMTC

• Customer service skills

Ability to:

• Work in an organized, customer service-focused manner

• Work in an environment which embraces the county’s Dignity Campaign

• Effectively speak, write, and understand the English language

• Effectively speak, write and understand a language other than English is preferred

• Understand and carry out oral and/or written instructions

• Maintain the confidentiality of information and professional boundaries

• Work independently

WORK ENVIRONMENT/CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.

N/S=Never/Seldom   O=Occasionally   F/C= Frequently/Continuously

Work Environment

Office or similar indoor environment: F/C

Outdoor environment: N/S

Street environment (near moving traffic): N/S

Construction site: N/S

Confined space: N/S

In the community (homes, businesses, etc.): O

Correctional facility, detention center or jail: N/S

Clinical healthcare environment: N/S

Vehicle: O

Warehouse environment: N/S

Shop environment: N/S

Exposures

Individuals who are hostile or irate: N/S

Individuals with known violent backgrounds: N/S

Extreme cold (below 32 degrees): N/S

Extreme heat (above 100 degrees): N/S

Communicable diseases: N/S

Moving mechanical parts: N/S

Fumes or airborne particles: N/S

Toxic or caustic chemicals, substances, or waste: N/S

Loud noises (85+ decibels): N/S

Blood Borne Pathogens: N/S

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

N/S=Never/Seldom   O=Occasionally   F/C= Frequently/Continuously

Demand:

Balancing on even or uneven surfaces/ground: N/S

Bending (forward or backward bending at the waist): N/S

Climbing up or down stairs, ladders, scaffolding and platforms: N/S

Crawling (moving about on hands and knees). Inspecting in confined spaces: N/S

Digging:  N/S

Driving on sealed and unsealed roads: O

Grasping, gripping, holding, clasping with fingers or hands: O

Kneeling to work at low levels: N/S

Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C

Lift/Carry/Move objects from one level/position to another up to 10 pounds: O

Push/Pull objects away from or towards the body: O

Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O

Sitting in a seated position during the task performance: F/C

Standing in an upright position without movement: F/C

Walking considerable distances in the facility on multiple surfaces: F/C

Running considerable distances in the facility on multiple surfaces: N/S

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations. 

GRANT OR EXTERNALLY FUNDED POSITION –This position will continue only if sufficient grant or external funds are provided