Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The CRM Manager of Change Management is a business-aligned leader responsible for driving organizational readiness, adoption, and sustained engagement for CRM-related initiatives. Reporting to the CRM Strategy & Development Manager, this role ensures that the people side of change is effectively managed to maximize ROI on CRM investments. The position focuses on preparing, equipping, and supporting commercial teams in the adoption of emerging CRM capabilities.

Responsibilities

• Develop and execute a comprehensive change management strategy aligned with the CRM roadmap.
• Conduct change impact assessments across roles, processes, and systems; create mitigation and adoption plans.
• Partner with commercial leadership to build sponsorship and advocacy for CRM initiatives.
• Design and deliver clear, targeted communications and role-based enablement programs to drive awareness and understanding.
• Establish and manage a champions network to accelerate adoption and gather field feedback.
• Oversee development of training programs, in-app guidance, and manager coaching kits for frontline teams.
• Define and track adoption and data quality metrics; link behaviors to business outcomes and adjust strategies based on telemetry and feedback.
• Implement data governance standards (field completeness, duplicates, contact coverage) in partnership with Sales Operations.
• Integrate change management into release management cadence (impact scoring, UAT, pilot/GA rollout).
• Identify resistance points and develop proactive strategies, including policy and incentive alignment.

Preferences

• Proven experience leading change management for CRM or technology initiatives in a commercial or sales environment.
• Strong understanding of CRM platforms (Salesforce Ecosystem preferred) and their impact on sales processes.
• Familiarity with change management frameworks and best practices.
• Demonstrated ability to influence stakeholders at all levels and craft compelling narratives.
• Experience designing and delivering role-based training and in-app enablement.
• Ability to measure adoption, analyze feedback, and iterate strategies for continuous improvement.
• Knowledge of sales operations, pipeline hygiene, forecasting, and coaching practices.
• Salesforce Certifications of interest (Admin 101, Platform User Experience Designer).
• Candidate is ideally based in Atlanta, GA.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,560/year to $197,460/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Internal Salary Grade: 30F

Deadline Date to Apply Internally: 10/22/2025 at 11:59pm ET

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.