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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises.  Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary

The Healthcare QA Specialist (Transportation) has day to day oversite of the transportation quality systems supporting UPS Healthcare and the Ground Transportation Carrier Certification Program.

Responsibilities:

General:

• Implements policies, procedures and specific work instructions with internal and external stakeholders
• Manages communications with internal and external stakeholders
• Interacts with industry and regulatory agencies and interprets standards / regulations impacting transportation and the quality systems
• Supports internal and external audits as well as facilitating and responding to client / agency audits / supplier/carrier
• Remains current with applicable regulations
• Liaisons with internal and external subject matter experts in changing regulation or interpretation
• Liaisons with clients and other industry experts regarding industry standards and expectations.
• Provides guidance and support to Business Development (BD) and Customer Solutions regarding healthcare compliance with and interpretation of regulations, including support for RFA/RFI requirements.
• Supports operationally obtained certifications (e.g. CEIV, ISO etc.) as they impact the quality systems and or UPS Healthcare Compliance matters.
• Conducts assessments of current UPS transportation capabilities to determine the ability to meet client requirements and proposed solutions.
• Conducts risk assessment procedures and processes to minimize risk
• Conducts consultations with Management to determine compliance implications of pending business opportunities.
• Ensures document control systems are current and comprehensive.
• Evaluates and manages procedures across locations to ensure consistency in content and implementation.
• Assesses supplier/carrier questionnaire data for capability
• Conducts supplier/carrier audits and produces audit reports
• Develops audit improvement plans (AIP) for supplier/carriers
• Supports UPS supplier/carrier relationship holder, as required, to close any AIPs
• Supports all track and trending of external audit finding results
• Performs annual competency evaluations of supplier/carriers
• Supports the supplier/carrier approval / qualification / certification program
• Supports the supplier/carrier quality and technical agreement process
• Produces reports as required.
• Supports carrier relations and supplier/carrier relationship holders with nonconformance and incident reporting systems related to transportation activities and the affected supplier/carrier, reviews and may approve any investigation / root cause analysis findings.
• Supports the tracking and trending of nonconformance and incidents.
• Ensures required quality system revisions resulting are implemented.

Leadership:

• Integrity
• Strategy Development
• Problem Resolution
• Multi Directional Communication
• Conflict Resolution
• Internal and External Stakeholder Collaboration

Interactions:

Internal:

• Healthcare Compliance
• Leadership / Operations (Global Freight Forwarding, Small Package, Express Critical,
• WWEF, NAAF, Temperature True Packaging)
• Solutions / Implementations
• Legal
• Program Management / BD/
• Account Management
• Strategy/Marketing/Product
• OE/IE/PE
• Carrier Relations
• Security
• Brokerage

External:

• Client (QA, Ops, Procurement)
• Regulatory / Industry Agencies (e.g. FDA, IATA, Customs, etc.)
• Supplier/carriers / Subcontractors
• Third party auditors

Qualifications:

Knowledge and Education Level:

• Pharmaceutical, healthcare or food industry experience - Preferred
• Quality Assurance experience - Preferred
• Bachelor’s degree in science related field (or internationally comparable degree) required - Preferred
• Experience with GMP and/or GDP guidelines
• Experience with ISO 13485 and 9001 standards
• Experience with Transportation / Supply Chain industry

Skills:

• Strong technical quality and regulatory affairs (QA/RA) knowledge
• Strong computer skills
• Strong verbal and written communication
• Strong organization, time management and planning skills

Additional Criteria:

• Job Grade: 10D
• Must be currently located in the same geographic location as the job or willing to self-relocate by yourself - Required

Working Hours: Monday through Friday from 8:30AM to 5PM.

Job Level: 51 - Specialist

Deadline to Apply: January 2nd, 2026

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $25.10/hr to $40.75/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.