Pay: $21.00/hr

The Hospitality Associate position is responsible for providing hospitality and catering services as a client site including conference room set-up, reception assistance and other general office support as needed (copy, mail and intake functions)

Job duties

(* denotes an “essential function”)

• * Check conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately.

• *Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.

• * Clean up conference rooms after use and return property to vendors if necessary.

• * Coordinate catering orders and beverage service for meeting, ensuring accuracy and timely delivery.

• * Prepare coffee and other beverages in assigned kitchens each morning.

• * Clean up coffee makers in each kitchen in the evening.

• Communicate with supervisor or client on meeting request concerns or deadline issues.

• * Greet and assist clients, visitors, and vendors with a high level of professionalism

• Maintain inventory of catering supplies and order supplies as needed.

• *Place orders for food and beverages for use during meetings

• Assist in training new hires.

• * Prioritize workflow.

• Assist in process improvement ideas.

• Answer telephone in hospitality center.

• Adhere to Williams Lea Tag policies in addition to client site policies.

• Use equipment and supplies in a cost-efficient manner.

• Must be able to lift up to 50 lbs. on a regular basis.

• Provide back-up support to Reception and/or Office Services as needed.

Job qualifications

• High school diploma or equivalent.

• Previous experience in hospitality, office services or reception (law firm or professional services preferred)

• Able to make independent decisions that conform to business needs and policy.

• Strong interpersonal communication skills required.

• Excellent organizational skills required.

• Must be able to meet deadlines and complete all projects in a timely manner.

• Strong attention to detail is required.

• Must work well in a team environment.

• Professional attire and demeanor required.

• Good written communication skills.

• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

• Ability to work in a fast paced, high energy environment.

• Ability to work on multiple projects simultaneously.

• Ability to operate basic audio/visual equipment.

• Professional telephone demeanor.

• Ability to anticipate client’s needs for meetings and events.

• Must be self-motivated with positive can do attitude.

• Proven customer service skills are required in order to create, maintain and enhance customer relationships.