Are you a people-oriented person with customer service experience in a professional environment? Are you looking for an interesting role with daily variety and responsibility? We are seeking a front of house professional at Reception. The Receptionist supports a busy office with overall responsibility for ensuring staff and guests are taken care of while also ensuring the office runs smoothly. This is a professional and fast-paced environment, and the receptionist should have an outgoing personality to warmly greet and assist visitors and firm employees, ensuring their needs are anticipated and met.

Job Duties:

• Greet clients and visitors to the office with warmth and professionalism.
• Provide concierge-style support to staff, clients, and guests.
• Check conference room and meeting schedules throughout a shift and make note of any changes to ensure meetings are set up accurately.  
• Make conference room, catering, hoteling office and visitor office reservations using reservation software and calendars.
• Reserve and manage hoteling office spaces and re-set hoteling offices in between use.
• Assist clients with finding an appropriate meeting room, office, or resource, arranging alternatives, and negotiating with other parties as required to find a solution for all parties.
• Answer incoming calls, in a cordial, professional, and timely manner. Transfer calls to appropriate individuals.
• Communicate with supervisor or client on meeting request concerns or deadline issues.  
• Work with clients to plan catering for meetings and events.
• Order catering for events and meetings, ensuring orders are received on time and accurately. 
• Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc.  
• Clean up and re-set conference rooms after use.
• Assist in maintaining kitchen and pantry areas, ensuring they are stocked and in good order.
• Light housekeeping duties such as wiping down counters and door handles, clearing conference rooms and maintaining kitchen areas.
• Maintain inventory of catering supplies and order supplies as needed. 
• Ensure Conference Rooms and hoteling offices are well maintained and ready for upcoming reservations; report any issues to the appropriate department.
• Handle light administrative duties including expense reimbursements and miscellaneous projects as assigned. 
• Handle sensitive and/or confidential documents and information.
• Prepare and send out a daily visitor email.
• Support distribution of daily incoming and outgoing mail and packages.
• Support copy, print, and scan requests based on requestor specifications and requested deadline using provided MFD equipment.
• Tech curious
• Strong attention to detail

Job Qualifications:

• High school diploma or equivalent.
• Minimum (1) year professional experience preferably in corporate, hospitality, restaurant, or housekeeping industry. 
• Must have strong customer service skills.
• Knowledge of MS Office and Outlook is required.
• Strong communication, organization, and attention to detail is required.
• Able to make independent decisions that conform to business needs and policy. 
• Strong interpersonal communication skills required. 
• Excellent organizational skills required. 
• Must be able to meet deadlines and complete all projects in a timely manner. 
• Strong attention to detail is required. 
• Must work well in a team environment. 
• Professional attire and demeanor required. 
• Good written communication skills. 
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level. 
• Ability to work in a fast paced, high energy environment. 
• Ability to work on multiple projects simultaneously. 
• Ability to operate basic audio/visual equipment.  
• Professional telephone demeanor. 
• Ability to anticipate client’s needs for meetings and events. 
• Must be self-motivated with a positive can-do attitude. 
• Proven customer service skills are required to create, maintain, and enhance customer relationships.