Job title: Reprographic Operator

Salary: £28,000 per annum + a 10% shift allowance

Address: London EC2N

Contract: 12-month fixed term contract, full time

Hours: 40 hours per week

Shifts: Mon-Fri between 8:30am-5:30 with a 1-hour unpaid break

You will be required to work other shifts between 7am-11:30pm for coverage.

Work model: Fully onsite

Williams Lea seeks a Reprographic Operator to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of this Role:

The Reprographics Operator is responsible for the effective operation of the Document Production Centre (DPC) during both the early shift (7.00am–3.30pm) and evening shift (3.30pm–11.30pm). The role involves managing workflow, delivering high-quality reprographic production, and maintaining clear and proactive communication with clients. The Reprographics Operator provides a comprehensive range of reprographic services to a diverse internal and external client base, ensuring accuracy, efficiency, and adherence to agreed deadlines and quality standards.

Key Responsibilities

Produce, print, finish, and deliver reprographic work in line with client and team requests
Meet, and where possible exceed, individual and team performance targets
Carry out any reasonable duties as requested by the Production Manager
Ensure all work requests are logged accurately, tracked, and completed in full
Provide accurate and timely updates to clients and customers on job progress
Advise clients and customers on the most appropriate and cost-effective production methods
Communicate all pre-booked work to the Production Manager and shift colleagues
Carry out quality checks on all work to ensure accuracy and adherence to standards
Ensure a comprehensive handover is provided at the start and end of each shift
Work collaboratively with colleagues to deliver the best possible outcomes for clients
Adhere to all departmental policies, processes, and procedures
Maintain a clean, tidy, and safe working environment
Account for all copies produced and reconcile output against metered usage where applicable
Provide first-line fault-finding and basic maintenance for production equipment
Arrange engineer call-outs and ensure all equipment faults are recorded accurately
Order stock and consumables as required
Arrange the onward distribution and delivery of completed work to clients and customers
Undertake document scanning on an ad hoc basis

Key Authorities

Quality check their own work and that of colleagues
Produce and release work to clients without completing the full quality control process where written client authorisation has been received (e.g. urgent or time-critical requests)
Resolve operational issues quickly and effectively
Keep clients informed of progress, delays, or issues, enabling them to take alternative action where necessary
Consider and apply alternative approaches to operational challenges
Stop production where an issue is identified with a print or scanning job
Prioritise workloads effectively to ensure deadlines are met
Handle and log customer complaints
Compile, prepare, and issue quotes to clients
Order consumables, stationery, and stock via the WL purchase order system
Carry out stock takes and stock audits
Raise purchase orders with suppliers via the WL preferred purchasing system

Quality and Operational Performance

Demonstrates a strong focus on quality and continuous improvement
Challenges existing processes constructively to enhance efficiency and service delivery
Works quickly, accurately, and with attention to detail
Ensures work is completed right first time by checking own output
Consistently meets agreed targets and objectives
Takes decisive and appropriate action to achieve results
Works independently and completes assigned responsibilities without supervision
Cooperates fully with management and supports operational goals

Client Focus

Builds a strong understanding of clients’ businesses, needs, and expectations
Takes ownership of client requests, adopting a flexible and responsive approach
Presents a professional image at all times
Treats every job as an opportunity to exceed client expectations
Communicates honestly regarding timescales, errors, or issues, taking responsibility where appropriate
Keeps clients informed of progress or problems, enabling informed decision-making
Provides clear options and solutions to achieve the desired outcome
Follows through on all commitments

Drive and Enthusiasm

Motivated by deadlines and achieving high standards
Demonstrates a proactive, positive, and energetic approach
Takes ownership and responsibility without needing to be prompted
Willing to work additional hours where required to meet client needs
Maintains punctual and reliable attendance
Represents the company positively at all times

Personal and Team Development

Responds positively to feedback and applies learning to improve performance
Keeps up to date with relevant technology, equipment, and processes
Demonstrates curiosity and a willingness to learn
Shares knowledge, skills, and experience with colleagues
Adopts a flexible and adaptable approach to change

Judgment

Considers alternative approaches and solutions when faced with challenges
Takes cost implications and operational impact into account
Identifies potential risks and escalates issues where appropriate
Makes decisions based on sound knowledge of procedures and available information

Effective Communication

Communicates clearly, concisely, and professionally, both verbally and in writing
Asks questions to confirm understanding
Uses appropriate tone and structure in all communications
Remains calm and confident when dealing with difficult or upset individuals
Listens actively and responds sensitively to others
Demonstrates an awareness of body language and communication style

Planning and Organising

Takes a structured and methodical approach to work
Prioritises tasks effectively to meet deadlines
Accurately estimates time requirements and manages workloads
Maintains an organised and tidy work environment
Monitors progress and identifies potential issues in advance
Escalates concerns promptly where deadlines are at risk
Manages multiple tasks simultaneously and sees work through to completion

Team Working

Works collaboratively and supports team objectives
Seeks assistance when required and supports colleagues when needed
Shares information openly and constructively
Remains flexible to accommodate team requirements
Treats internal colleagues as customers
Contributes positively to team morale and culture

Technical / Professional Skills

Demonstrates strong technical knowledge relevant to reprographics operations
Solves problems using sound technical judgement
Has a thorough understanding of relevant systems, procedures, software, and equipment
Applies technical knowledge effectively across a range of situations
Contributes to the development and improvement of work processes

Person Specification

Essential Skills

Previous reprographics experience
Ability to work effectively under pressure
Strong PC literacy
Ability to manage difficult situations appropriately
Ability to work independently and use own initiative

Desirable Skills

Positive, willing, and enthusiastic attitude
Confident communicator with strong written and verbal skills
Flexible and adaptable approach

Personal Attributes

Strong customer service focus
Proven team player
High standard of personal presentation

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

View our Privacy Notice https://www.williamslea.com/privacy-statement

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

Document Production Associate M-F 9am-6pm

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