European Country Manager

Salary: £85,000 - £90,000 annum, plus company benefits including discretionary bonus

Location: Remote (United Kingdom)

Contract: Full Time Permanent

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Remote

Williams Lea seeks a European Country Manager to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

To provide operational leadership across France, Germany, Ireland, Spain, Portugal and the UAE, ensuring robust governance, compliance, and alignment with corporate objectives. The Country Manager will act as the key liaison between local teams and central functions (HR, Finance, Legal, and Account Management) to support business growth, risk management, and operational excellence in each market.

Overall Aim of the Role

• Ensure adherence and compliance with all country legislation and local requirements
• Coordinate central functions to achieve governance and compliance
• Ensure local registrations, licences etc. are up to date and compliant
• Deal with local operational issues in partnership with the Account Management teams and central functions

Key Responsibilities

Governance & Compliance

• Oversee local corporate governance and regulatory compliance across all four jurisdictions.
• Ensure adherence to company policies, local labour laws, and all financial and legal obligations.
• Maintain accurate and compliant corporate records and reporting structures.

Stakeholder Management

• Serve as the principal local point of contact for internal departments (HR, Finance, Legal, Account Management).
• Foster strong relationships with country-specific account management teams to support client delivery and satisfaction.
• Represent the company in local interactions with authorities, auditors, and key external partners.

Operational Leadership

• Coordinate cross-functional support for local business operations, ensuring efficiency and alignment with group standards.
• Provide local insight and support for commercial initiatives, bids, and business development activities.
• Support the implementation of new business processes and service delivery models within the region.

HR & People Management

• Partner with HR to oversee employee relations, compliance, and workforce planning.
• Ensure consistent application of HR policies across jurisdictions, respecting local employment law.
• Foster a culture of collaboration, accountability, and high performance.

Finance & Legal Oversight

• Collaborate with Finance to ensure accurate financial reporting, budgeting, and cost control for each country.
• Support Legal in reviewing and managing local contracts, compliance matters, and risk mitigation.
• Monitor operational and financial performance metrics, escalating issues where necessary.
   

Key Competencies

• Highly organised with strong attention to detail
• Commercially astute and solutions oriented.
• Culturally adaptable and diplomatic in approach.
• Confident communicator with strong influencing skills.
• Able to balance strategic priorities with day-to-day operational demands.
   

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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