The Customer Service Representative - Automation serves as a primary technical expert in support of the Valin automation product lines. Valin is a distributor of a wide array of process heat technologies for customers in the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries. This individual collaborates with customers and Valin personnel to analyze the application and to define and develop technical solutions and business proposals to grow Valin's share of the automation product portfolio business. They provide training, troubleshooting, technical support as well as planning, coordinating, and testing equipment in collaboration with supplier partners to qualify Valin products in critical customer applications.

Overview:

• Interacts with customers; gives information in response to inquiries about accounts, products, and services
• Takes care of and settles customer complaints, special orders, or returns via phone or mail
• Answers customers' questions regarding product or service and operation or maintenance
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping

Job Responsibilities:

• Talks with customers by phone or in person to ensure the best service possible
• Interviews customers to obtain information and explain available services
• Investigates and corrects errors, following customer and company records
• Adjusts complaints concerning billing or services rendered
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure premium customer service
• May solicit sale of new or additional services or products
• Make suggestions and recommendations for improvement for better ways to service customers and increase sales
• Bring to the attention of the Customer Service Manager and Outside Sales any major shifts in the customers buying habits
• Communicate sales opportunities to outside sales and management
• Work alongside Outside Sales with possible leads obtained through quote follow ups

Education, Experience and Skills Required:

• High school diploma or GED required
• Bachelor’s degree in business, engineering, or related field preferred
• Proficient in MS Applications
• Experience with CRM preferred: Dynamics 365 a plus
• Prefer 1-2 years’ experience in automation products and service offerings and/or sales support of technical industrial products.
• Superior interpersonal and customer service skills
• Strong ability to organize and prioritize workload, and to meet deadlines
• Strong analytical, design and problem-solving skills
• Ability to adapt to changing priorities in a fast-paced environment
• Must have a structured and organized work approach
• Familiarity of Prophet 21 ERP platform a plus

Work shift and hours:

• Full-time, hourly, non-exempt
• Monday - Friday
• 8:00am - 5:00pm
• Predictable work schedule to plan your life around: no weekends or nights for most roles.

Compensation Details:

• The expected pay rate for this position is starting at $24.00 - $28.00 per hour depending on experience.

Why should you join Valin Corporation?

Apply now and find out what’s next for you.

Equal Opportunity Employer/Vet/Disabled

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