Senior Workplace Operator

Salary: £34,101 per annum, plus company benefits

Location: London, E1

Contract: Full Time, Permanent

Shifts: 40 hours per week, working Monday to Friday, 8:30am to 5:30pm with 1 hour lunch unpaid

Work model: Fully onsite

Williams Lea seeks a Senior Workplace Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

We are seeking a proactive and highly skilled Senior Workplace Operator to join our team, supporting our client—a prestigious US law firm in London. This role is a key part of our onsite operations, providing exceptional soft FM services including office services, front-of-house support, and general facilities management assistance. The ideal candidate will be self-motivated, adaptable, and confident working both independently and alongside the client.

Key responsibilities

Soft Facilities Management:

• Deliver high-quality office services including mail handling, printing, copying, binding, and stationery management.
• Act as first point of contact for internal clients for office services queries, ensuring timely and professional responses.
• Support the Facilities Management (FM) team with general site tasks and day-to-day operational requirements including meeting room setups for meetings and events.
• Fleet management, ensuring print MFD's are in excellent working order and monthly meter readings are taken daily.

Front of House Support:

• Assist with reception cover and client-facing activities as needed.
• Ensure all visitors and internal stakeholders are greeted professionally and supported efficiently.
• Maintain a tidy, professional, and welcoming office environment.

General Duties:

• Monitor, report, and escalate any facilities issues promptly.
• Collaborate with the Account Manager to ensure service standards and KPIs are consistently met.
• Support ad hoc projects or initiatives as required to enhance operational efficiency.

Personal attributes

• Previous experience in a multi-skilled FM or office services role, ideally in a corporate or legal environment.
• Experience in soft FM services, including mail, print, stationery, and reception.
• Comfortable supporting FM teams onsite with general operational tasks.
• Self-motivated, confident, and able to work independently while maintaining high standards.
• Strong interpersonal skills and able to build positive relationships with clients and colleagues.
• Proactive problem solver who can identify opportunities to improve service delivery.
• Strong organisational skills and attention to detail.
• Ability to manage workload effectively and prioritise tasks under minimal supervision.
• Flexible and adaptable, comfortable balancing multiple responsibilities.
• Professional appearance and client-focused approach

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).

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