Technical Product Owner

Salary: 294,000 PLN per annum, plus company benefits

Location: Warsaw

Contract: Full Time

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid

Direct Reports: Yes 1 Business Analyst

Williams Lea seeks Technical Product Owner to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

The Technical Product Owner is responsible for owning and prioritising the product backlog for technical products, platforms, or infrastructure solutions. This role requires deep technical expertise combined with product management capabilities to bridge engineering teams and business stakeholders, making critical technical trade-off decisions, ensuring that products are designed, built, and maintained to deliver maximum value, scalability, and performance.

Essential Attributes

• Platforms - APIs, cloud technologies, and data platforms (depending on product domain).
• Cloud Platforms – Working knowledge of one or more major cloud providers (AWS, Azure, or GCP). Familiarity with cloud-native architectural patterns such as microservices, serverless, containers (Docker, Kubernetes), and event-driven design, and an appreciation of cost, performance, security and resilience trade-offs.
• LLM & AI Architecture Exposure – Practical exposure to Large Language Model and generative AI solution patterns, and integration with foundation model APIs (e.g. Anthropic, OpenAI, Azure OpenAI, AWS Bedrock).
• Technical Debt Management – Able to identify, classify and quantify technical debt (code, architecture, infrastructure, dependency, and process debt), articulate its business impact, and build a credible remediation roadmap. Confident in negotiating sustainable trade-offs between new feature delivery and debt paydown, and in using metrics such as change failure rate, lead time, and cycle time to evidence progress.
• Product Management – Ability to translate business goals into clear product requirements and deliver solutions that align with strategic objectives
• Agile Delivery – Skilled in agile methodologies, backlog management, sprint planning, and iterative delivery.
• Stakeholder Management – Confident in engaging with technical and non-technical stakeholders, managing expectations, and building trust.
• Analytical Thinking – Capable of analysing complex problems, data, and user feedback to inform product decisions.
• Prioritisation & Decision-Making – Balances competing priorities and technical constraints to maximise product value.
• Communication – Clearly articulates technical concepts to diverse audiences and ensures shared understanding across teams.
• Collaboration – Works effectively with cross-functional teams including developers, QA, UX, and business leads.
• Commercial Awareness – Understands how product decisions impact business performance, scalability, and ROI.

Key responsibilities

Product Vision & Technical Alignment

• Translate complex business needs into clear, actionable technical specifications for engineering teams.
• Ensure alignment between product vision, architecture, and technical roadmap.
• Validate technical feasibility of requirements and adjust scope based on constraints.
• Balance technical excellence with business value, optimizing short-term delivery and long-term system health.

Backlog Ownership & Delivery Support

• Own and manage the technical product backlog, ensuring clarity, accuracy, and alignment with strategic objectives.
• Define technical acceptance criteria and quality standards for all backlog items.
• Participate in sprint planning, stand-ups, and retrospectives to support agile delivery.
• Review and approve completed work against acceptance criteria and quality benchmarks.
• Support release planning, testing coordination, and deployment readiness.

Stakeholder Engagement & Technical Decision-Making

• Act as the primary interface between engineering teams and stakeholders, translating technical concepts for non-technical audiences and vice versa.
• Make technical trade-off decisions on priorities such as feature development, technical debt, scalability, security, and maintainability.
• Work closely with stakeholders to understand user needs, system dependencies, and integration requirements.
• Analyse product performance and propose improvements or enhancements.
• Manage technical debt and prioritize architectural improvements to maintain system sustainability.

Using AI in your application

We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.

To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 26 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
• Referral Scheme
• Private Health Cover for your and your family
• Life Assurance
• Pension Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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