As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500313 Childrens Health Home

Work Shift:

UR - Day (United States of America)

Range:

UR URC 206 H

Compensation Range:

$20.99 - $28.34

Responsibilities:

Provides professional comprehensive care coordination services to patients of the Golisano Children’s Hospital. Collaborates with health, behavioral health and social service providers and is responsible for assessing patient’s needs, enrolling new patients in the Complex Care Program, and coordinating supportive services as needed. Special focus will be serving the most complex, high risk patients enrolled in the Complex Care Program. Services include, but are not limited to: care coordination, heath promotion, comprehensive transitional support, enrollee and family support, referral to community and social supports, use of technology to link services.

ESSENTIAL FUNCTIONS

• Develops, reviews and discusses plans with patient and care team, focusing on linking individuals to Complex Care services, as well as clinical and social services within URMC and outside community providers.
• Works in collaboration with Complex Care clinical team, monitors utilization of services and encourages enrollees to follow treatment recommendations, ensures that care is accessible, attended and effective.  Conducts routine follow-up, with patients, to ensure patient needs are met.
• Interacts with patients via telephonic outreach and utilizes telemedicine capabilities to participate in patient enrollment visits.
• Coordinates outreach and engagement activities focused on finding, enrolling and retaining patients in Complex Care Services.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree in healthcare related field required or equivalent combination of education and experience
• 1-year experience in community health, human services, and/or patient liaison/advocate roles preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service communication skills, ability to prepare presentation materials and present to small groups, computer and organizational skills

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.