Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn,  ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Location: Lakeland, FL or Atlanta, GA

Description: The Senior Claims Coordinator will be responsible for ensuring accurate and timely reporting of insurance claims impacting Saddle Creek’s insurance policies and monitoring and responding to daily requests from vendors that have been tasked with assisting in the management of claims. This position will be the first response to for all claims impacting the organization.

Responsibilities

• Work in conjunction with all Third-Party Administrators (TPA) for Associate Injury, Vehicle, Property, and Freight related insurance claims
• Maintain and archive Workers’ Compensation and General Liability claim files that document the fiduciary oversight of the claims management and settlement.
• Ensuring all claims are received and submitted to the appropriate third-party administrator or insurance carrier in a timely manner with appropriate follow-up on missing information or needed investigation information.
• Receive and compile claim status reports for any management or litigation requests, which includes the minutes of these meetings.
• Initiate the reporting and filing of property damage claims with third-party companies and Saddle Creek customers to safeguard business relationships through quick and accurate handling.
• Coordinate and process invoices with Finance and Operation partners to ensure prompt and accurate payment on claims.
• Work with the Saddle Creek Claims Manager to identify and resolve subrogation opportunities.
• Maintain, update, and develop requested reporting from the Risk Management Information System (RMIS) databases.
• Participates in periodic training programs to keep informed of regulatory changes and trends.
• Cultivate and maintain strong relationships with external vendors and partners to ensure timely and accurate claims processing and resolution.
• Collaborate with internal departments and external stakeholders to address subrogation matters and facilitate efficient invoice processing.
• Actively participate in quarterly claims reviews and weekly Claims/Legal meetings to assess newly reported claims and monitor litigation timelines.
• Contribute to monthly EHS Safety Council calls and facilitate Claims 101 training sessions for HR, Operations, and Transportation teams.
• Travel as needed.
• Perform other duties as needed and directed.

 Qualifications

• Minimum of 3–5 years of experience in claims management, insurance, legal support, or related field, preferably within a transportation or logistics environment.
• Proven ability to manage vendor relationships and coordinate cross-functional teams.
• Strong understanding of property damage claims, subrogation processes, and regulatory compliance.
• Excellent communication and organizational skills, with experience participating in cross-departmental review meetings and training sessions.
• Associate or bachelor’s degree desired (High School Diploma or GED required)
• Some experience with Worker's Compensation claims preferred, but related experience and skills acceptable
• Prior experience in claims management, specifically handling Workers’ Compensation and Auto Liability.
• Must be proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Database and SharePoint Proficiency is preferred.
• Must interact well with other Saddle Creek associates at all levels, ensuring the accuracy and integrity of our safety programs.

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Benefits:

• Benefits package including medical, dental, vision, HSA, and medical reimbursement

• Annual bonus eligibility

• 401(k) match

• Vacation and holiday pay

• Employee assistance and identity theft protection

• Career development and opportunity for internal promotions

• Tuition reimbursement for further education

• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.