Workforce Classification:

Telecommuter

 

Join Our Team: Do Meaningful Work and Improve People’s Lives 

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Inclusion, and America's Greatest Workplaces For Mental Well-Being, Forbes ranked Premera among America’s Best Midsize Employers for the fourth time.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:  https://healthsource.premera.com/.

About the role of Systems Engineer V

The Engineer V will lead the design, training, and maintenance support of the Genesys platform. Utilizing their comprehensive understanding of the Genesys technology stack and roadmap, the Engineer will mitigate risks related to divisional access, system interoperability, and future design decisions.  The Engineer will be responsible for ensuring the stability, integrity, security, and efficient operation of information systems (on-premise and Cloud-based) that support organizational functions. In this very visible role, the Engineer V will develop and/or drive automation/AI solutions to highly complex, enterprise-wide problems that require the regular use of ingenuity and creativity. The Engineer guides others on area objectives, setting the strategic vision for long-term sustainable solutions across multiple services and acts as a technical liaison, driving technical communities and cross-talk within and outside the division.

What you’ll do:

• Design, configure, and implement solutions within the Genesys Cloud platform to support business requirements.
• Develop custom integrations, APIs, and call flows to enhance customer and agent experiences in the Genesys Cloud platform.
• Provide technical leadership in troubleshooting, root cause analysis, and resolution of complex issues in the Genesys Cloud platform.
• Support junior engineers by providing mentorship and skill development in the Genesys Cloud platform.
• Advise and act as resource for complex, interconnected systems projects, evaluate requirements and offerings and ensure work aligns with overall systems strategy, direction, and business need, translate technical language/terms across IT teams and to non-technical audiences.
• Collaborate with product owners/managers, communicate project status to the enterprise, identify problems and collaborate directly with vendors on solutions.
• Drive automation, integration, and innovation of systems solutions for complex, inter-dependent, enterprise-wide systems, lead the integration of multiple systems and services, setting standards and requirements to ensure alignment to best practices.
• Evaluate complex systems solutions developed by team, drive continuous improvement of secure technology solutions for company’s IT ecosystem, conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Improve the deployment process (pipelines) through innovative and creative solutions that increase efficiency, utilize configuration management technology to design and build automated deployments, review the deployment of complex modules, updates, and fixes to ensure deployment is meeting established standards.
• Incorporate industry innovations into the deployment process, leveraging data to drive decision-making, collaborate with vendors and IT personnel for problem resolution, proactively engage with vendors, outsourcers, and contractors regarding improvements to system-related services.
• Define standard operational processes and drive team toward adopting improvements and efficiencies, embrace change and drive adoption of innovative automation solutions, reach out and leverage peer network in identifying ways to innovate work.
• Define and/or adjust Service Level Agreement (SLA) process and ensure others are adhering to SLAs.
• Conceptualize and lead others in optimizing for capacity, including designing, and developing processes and tools to improve performance, focus on capacity planning for enterprise-wide, inter-related processes.
• Define and communicate documentation standards for the IT organization, participate in knowledge transfer across the organization, sharing expertise when appropriate.
• Additional responsibilities when acting in the role of Solution Architect:
  • Define complex solution architecture that could be managed by a vendor or hosted internally, includes consulting with system architects to harmonize complex systems or infrastructure with the solution architecture, define non-functional requirements, and identify when cross solution dependencies exist that create the need to modify the solution architecture; must understand, articulate, and take accountability for a solution's business concerns, impacts and implications .
  • Participate and lead in developing road maps describing the evolution of enterprise solution portfolios from current state to future state; this includes analysis across domains to recommend changes within the roadmaps.
  • Partner with Enterprise Architects to define models, including solution patterns, to guide solution decisions for the entire enterprise, as well as participating and leading the collaboration cadence related to knowledge sharing and governance, e.g. solution architecture community of practice, architecture and high level design reviews.  Solution architects are change agents of our IT strategic objectives, specifically, Product and Service Driven and adopting an End-to-End Services Mindset.
• Perform other duties as assigned.

What you’ll bring:

• Bachelor’s degree in computer science or computer engineering. (Required)
• Twelve (12) years of experience. (Required)
• At least 3 years focused on Genesys Cloud. (Required)
• Strong knowledge of Genesys Cloud architecture, APIs, call flows, and integrations. (Required)
• Experience working with Healthcare Insurance or other highly regulated industry (Preferred)
• Working knowledge and ability to create automation for replacing various manual tasks. (Preferred)
• Ability to teach and mentor others on devops and laC (infrastructure as code) related principles. (Preferred)
• Ability to work agile methodologies and processes (i.e., scrum, Kanban, etc.). (Preferred)
• Highly advanced skills installing, configuring and troubleshooting operating systems (i.e. Windows Workstation/Server Current Version (N-2), Linux and OS X 10.).
• Highly advanced scripting skills (such as PowerShell (preferred), Batch, Perl, Python, or Java).
• Proven analytical, critical thinking and creative problem-solving abilities.
• Excellent written, verbal, and interpersonal communication skills. Ability to communicate complex ideas in both technical and user-friendly language.
• Ability to work in a team-oriented, collaborative environment.
• Highly advanced experience in the administration and performance tuning of application stacks.
• Experience with virtualization and containerization (e.g., VMware, Virtual Box).
• Solid networking knowledge (OSI network layers, TCP/IP).
• Solid Cloud experience.
• Work with Architecture and other business units to align, design, implement and improve security best practices.
• Provide guidance for potential Security solutions.
• Strong knowledge of data privacy regulations, compliance.
• Advanced project management skills.
• Highly advanced ability to prioritize and manage tasks effectively.
• Strong customer service orientation.

Working Environment
Work is performed within a normal office environment with ambient temperature.

Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:

• This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
• This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

$128,400.00 - $231,100.00

National Plus Salary Range:

$146,400.00 - $263,500.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.