Patient Care Coordinator/Front Office Specialist - Brevard, North Carolina

American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of our clinic. This role serves as the first point of contact for our patients, ensuring everyone receives a welcoming and professional experience. Position Overview

The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day. This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.

Key Responsibilities

Manage incoming phone calls and schedule patient appointments Welcome and check in patients with professionalism and warmth Schedule and assist walk-in patients when possible

Verify insurance eligibility and benefits with insurance carriers

Enter and maintain accurate patient information in the system

Clean hearing aids and assist patients with basic hearing aid maintenance

Communicate with referring physicians and other healthcare providers when needed

Provide excellent customer service to patients throughout their visit

Maintain an organized and professional front office environment

Build positive relationships with patients to support a high-quality patient experience

Qualifications

1–2 years of administrative, customer service, or medical office experience

Strong communication and interpersonal skills with a friendly, professional demeanor

Basic computer proficiency, including Microsoft Office (Word and Excel) • Strong organizational skills and attention to detail • Ability to manage multiple responsibilities in a fast-paced environment

A growth mindset with a willingness to learn and adapt

Compensation & Benefits

Pay Rate: $15.00 – $17.00 per hour

Medical, dental, and vision insurance

401(k) retirement plan • Paid time off (PTO)

Major holidays off

Comprehensive training and professional development

Supportive and collaborative work environment

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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