Key Individual Accountabilities:

The Head of Customer Relations is responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role is responsible for driving high-impact interactions with key customers while ensuring internal alignment across commercial, operational, and service functions to meet those customers' evolving needs.

Operating at the intersection of customer relationship management and demand planning, the role ensures that customer satisfaction, loyalty, and operational efficiency are consistently achieved. This is done by aligning customer demand with regional sales goals, global business centers (GBCs), regional service line management (RSLM), and professional services. The manager acts as both a strategic partner to customers and an internal champion for planning excellence, working cross-functionally to turn insights into actions that improve performance, reliability, and service delivery across the mining equipment lifecycle.

This position requires a blend of customer service expertise, strategic foresight, industry knowledge (especially in mining and heavy equipment), and operational acumen. The individual must be capable of leading a team, fostering collaboration, and continuously improving how customer needs are forecasted, planned, and fulfilled.

Key Skills & Competencies:

Key Performance Indicators:

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers