Job Title

NOC Facility Coordinator

Job Description Summary

The Facility Coordinator provides frontline support for facility service requests within the National Operations Contact Center (NOC). This position is responsible for receiving, prioritizing, and coordinating facility-related work orders to ensure timely response and resolution in alignment with client expectations and contractual Service Level Agreements (SLAs).

The coordinator serves as a key liaison between clients, subcontractors, and internal teams, documenting all activities accurately in the work order management system and ensuring clear, professional communication throughout the lifecycle of each request. This entry-level role requires strong organizational skills, attention to detail, and the ability to perform effectively in a fast-paced, 24/7/365 environment.

Job Description

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Service Delivery & Work Order Management
• Provide service delivery for all work requests from inception to completion, ensuring compliance with contractual SLAs and performance standards.
• Monitoring facilities work order requests entered through the work order management system to ensure timely response, accurate updates, and adherence to due dates.
• Review and validate subcontractor quotes to ensure pricing is accurate, reasonable, and aligned with the approved cost of service and contract terms prior to submission for approval.
• Procure and assist in the supervision of subcontractors, ensuring quality performance, timely completion, and full compliance with client and company requirements.
• Verify subcontractor arrival, job completion, and submission of required deliverables.
• Support process improvement initiatives by identifying recurring issues, gaps, or opportunities for efficiency within daily operations.
Communication & Client Coordination
• Serve as the primary liaison between the client and subcontractors, maintaining effective communication throughout the work order lifecycle.
• Address client inquiries and concerns, ensuring timely and quality issue resolution and consistent service delivery.
• Build and maintain positive relationships with clients, subcontractors, and internal stakeholders through professional and proactive communication.
• Act as the key point of contact for questions or issues related to client sites, subcontractors’ performance, or work order progress in a timely manner.
• Collaborate with National Operations Contact Center (NOC) CSRs when processing and responding to incoming requests

Team & Operational Support
• Demonstrate flexibility and professionalism while assisting team members and supporting the overall success of the Facilities Hub.

Able to work independently and collaboratively in a high-volume, fast-paced in a team environment.
• Perform other related duties as assigned by the Supervisor or management team to support account performance and client satisfaction.

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):
• High school diploma or equivalent required; additional education or coursework in facilities management, business administration, or a related field preferred.
• Experience in a maintenance or facilities environment with a general understanding of how facility operations function.
• Fluent in English with strong written and verbal communication skills.
• Customer service experience within a contract service or facilities-related industry.
• Proficient computer skills, including experience using a Computerized Maintenance Management System (CMMS), VOIP, Microsoft Outlook, Excel, and other standard applications.
• Professional, pleasant, and patient demeanor with the ability to interact effectively with clients, vendors, and internal staff.
• Accurate data entry, excellent organizational and time-management skills, with strong attention to detail and accuracy.
• Ability to remain calm, courteous, and solution-oriented when handling difficult calls, escalations, or competing priorities.
• Sound judgment and decision-making skills, with the ability to assess situations and act appropriately.
• Self-motivated and adaptable, able to work effectively under pressure and in fast-paced environments.
• Commitment to ongoing learning and development, including training on evolving systems, technologies, and client requirements.
• Flexible availability, including willingness to work rotational shifts (days, evenings, nights), as well as overtime, weekends, and holidays as required.
• Team-oriented mindset with a willingness to perform all tasks within assigned duties and support the broader Facilities Hub team as needed.

WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS:
The employee is regularly required to sit for extended periods; enter information into a computer via keyboard; talk and hear; vision abilities sufficient to view a computer monitor. The work environment is consistent with a typical office environment.
Employee must possess the necessary capabilities to perform all required functions listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $23.70 - $27.88

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”