Campus Concierge | Casual | Wakefield Campus

Who We Are
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we’re part of a global community using business as a force for good. We believe education transforms lives—and we’re on a mission to make it accessible to all.

Our people are bold, creative, and driven to deliver exceptional student experiences. Together, we foster a culture of collaboration, innovation, and purpose—where your work truly matters.

What’s the Job
As a Campus Concierge, you’ll be the face of the campus—creating welcoming, seamless and supportive experiences for students, staff and visitors.

This role plays a critical part in delivering exceptional frontline service, supporting student enquiries, coordinating campus operations, and ensuring every interaction reflects our student-first approach.

Key Points About This Role

• Frontline Student Experience
  Deliver warm, professional service while supporting student enquiries and creating a welcoming campus environment.

• Service & Support Delivery
  Provide first-level support across systems, ID services and general enquiries, ensuring timely resolution or escalation.

• Campus Operations Coordination
  Support daily campus operations including bookings, facilities requests, supplies and logistics.

• Stakeholder Engagement
  Collaborate with students, staff and partners to ensure seamless service and strong campus relationships.

• Continuous Improvement & CX Impact
  Contribute to service excellence by improving processes, meeting SLAs and enhancing student satisfaction metrics.

Who You Are

• Customer Experience Champion
  Proven ability to deliver high-quality, student-focused service in a fast-paced environment.

• Organised & Adaptable Operator
  Able to prioritise tasks, manage competing demands and stay composed under pressure.

• Strong Communicator
  Confident in engaging with diverse stakeholders with excellent verbal and written communication skills.

• Tech-Savvy Problem Solver
  Comfortable using systems (e.g. CRM platforms like Microsoft Dynamics) to troubleshoot and support users.

• Collaborative Team Player
  Builds strong cross-functional relationships and contributes positively to team and campus culture.

Why Join Us?
Bold, modern and agile, we’re Australia’s fastest-growing university. From 164 students in 2014 to a global network of 40,000+ alumni, we continue to innovate and lead in higher education.

You’ll join a passionate, student-centric team where your work directly impacts the student journey and campus experience.

What We Offer

• Study free in a course/degree related to your role

• A purpose-driven, B Corp certified organisation

• Career growth and internal mobility opportunities

• A vibrant, collaborative campus environment

Hiring Process
We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at Lawrence.manguerra@torrens.edu.au for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog.

We’d love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at yourcareer@torrens.edu.au