Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities

• Paid vacation and sick leave

• 11 Paid holidays

• Paid maternity & parental bonding leave

• Short & long term disability

• Medical/Dental/Vision/Life Insurance

• 401(k) Match

• Training, certification, & growth opportunities

• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Essential Functions Statement(s):

Maintenance Supervisor Services

Direct and oversee all aspects of maintenance of the community

Perform technical trainings for on-site maintenance personnel at home site and throughout portfolio.

Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services

Make routine inspections of communities to ensure compliance with company standards and review maintenance operations

Maintain accurate records for all services performed contracts

Participate in the planning and preparation of maintenance items, capital improvements for annual budgets

Analyze monthly reports on all maintenance related expenses in assigned region and recommend expense reduction initiatives

Walk the property daily to uphold curb appeal and monitor safety issue

Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations

Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community

Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies

Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget

Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment

Supervise use of property golf carts if applicable

Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs

Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA and use of equipment’s

Perform other duties as required

Customer Service

• Schedule service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Schedule after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
• Ensure that the communities are following all safety guidelines in respect to OSHA, EPA, and NRP Risk Management procedures.

Senior Service Manager support role responsibilities:

• Assist with property facility inspections
• Participate with maintenance shop set-up and new hire mentorship
• Assist with support/vacancy coverage & temporary on-call coverage
• Key participant in unit acceptance walks; unit inspections; preventative maintenance projects
• Key participant in project teams: Energy conservation projects and retrofits

Personal Development

• Support and assist Community Manager and Recruiting Department with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment: hold weekly team meetings; manage by goals, open communication
• Generate work and on-call schedule for service employees
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations

SKILLS & ABILITIES

Education:  High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor

Experience:   5+ years of multi-family maintenance experience or experience in related field. HVAC certified with current EPA card, universal or type I, II. CPO certified. Formal training or experience in the following areas: HVAC, carpentry, light plumbing work, light electrical work, painting, refurbishing and cleaning, etc.

Technical Skills:  Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

Other Requirements:  Valid Driver’s License

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.