Servicer - Mortgage Loan 2
- Texas Dow Employees Credit Union
- Post Oak Corporate Office
- 5mo ago
- Full-Time
- On-site
...
- The Mortgage Loan Servicer will perform a wide range of operational duties, ensuring timely completion and compliance with established internal standards and external regulations to address mortgage loan maintenance and servicing functions. This position works under the general supervision of the Mortgage Servicing Supervisor. Responsible for providing exceptional service while performing mortgage loan support services including but not limited to assisting customers with questions, processing routine transactions and clerical duties.
Make the complex simple when communicating with customers via phone, in person or in writing.
Process member transactions such as payments, escrow disbursements and refunds.
Process member service requests such as address changes, automatic payments and general research.
Adheres to quality standards for consistent, high quality service.
Responsible for ensuring adequate insurance coverage requirements are met and tax escrows are up to date and accurate. Works with vendors to mitigate issues as appropriate.
Reviews and processes PMI waiver requests in accordance with investor guidelines. Processes monthly PMI terminations.
Reviews reports for adjustable rate mortgages to ensure future rate and payment changes are correct.
Prepare lien releases on paid in full loans.
Prepare mortgage loan modifications and maintenance servicing system accordingly.
Assist customers with disbursement of insurance loss claims paid to customers for damages.
Provide support to other functions within the department.
Minimum Qualifications:
Education:
• High School Diploma or equivalent required.
Experience:
• Three to five year(s) of mortgage, and or Title Company or related work experience preferred.
Knowledge, Skills, and Abilities:
• Strong interpersonal communication skills.
• Assumes responsibility for achieving results.
• Identifies customers banking issues and needs.
• Passion for accuracy and effective time management.
• Serves as a resource to customers, prospective customers, and employees.
• Builds collaborative and productive relationships in the branch.
• Working knowledge of relevant software including Microsoft Office, Word and Excel.
• Knowledge of regulatory rules and requirements including but not limited to FNMA, and FHA.
• This position requires face-to-face interaction in person or by telephone and e-mail with customers, clients, and vendors.
• Fluency in English and Spanish a plus.
Physical Demands and Work Environment:
(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
- Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
- The noise level in the work environment is usually moderate.
- Our company offers a dynamic hybrid work arrangement, which requires three days on-site, in the Post Oaks office. Our retail roles are required to be onsite at the branch locations.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.
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