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Job Description:

Delivery Managers will be responsible for planning and managing the overall delivery roadmap for multiple initiatives.  This Principal role is also responsible bringing thought-leadership, organization and clarity to the overall IT portfolio of initiatives. Examples include ensuring cross-functional collaboration, ensuring key stakeholders are engaging as needed, unblocking projects and ensuring project deliverables are high quality, establishing the MVP mindset and approach, checking that backlogs are being prioritized using value-focused OKRs as criteria, etc. Delivery management is critical for the success of Datasite as it is the cornerstone and pillar for transformation. The overall role is to ensure features and functionality are being delivered while maximizing efficiencies by removing blockers / issues and mitigating risks.

Duties and Responsibilities:

• Team Operations – Builds and maintains motivated teams, making sure there is iterative plan to work towards, supporting the day-to-day agile ceremonies of teams (sprint planning, reviews, growing, retrospectives etc), team administration, performance and OKR management. Leads team and serves as the liaison between Project Owners and IT Governance.
• Removing Obstacles and Impediments that hinder or limit team efficiency. i.e removing ‘blockers’ or obstacles to progress: negotiating with stakeholders, refocusing senior leadership, or addressing procurement issues for example. 
• Reporting – tracking key project and delivery metrics, understanding and reporting on current state and progress of work, what is done and not, etc.  Clear reporting and communication is key for this role, not only to the Leadership Team but also to project teams, IT team members and business leads. 
• Agile Work and Coaching –Reinforce proven tools, techniques, practices, coaching teams through discovery and delivery stages. Maintain, enforce and help evolve agile delivery standards and best practices.  Mentor and train IT team members in agile delivery.
• Project Execution Discipline – follow-up on day to day tasks/activities to exceed expectations. Focusing the team on what is most important to the delivery of projects and core IT services.
• Org Readiness – ensures that all Datasite internal stakeholders are fully prepared to support the features/functionality that we introduce to our clients.  Org readiness helps identify well in advance risks, action items and experts needed to ensure success during launch activities.

Qualifications:

Education:

• Bachelor’s Degree in a relevant field, or equivalent work experience

Experience:

• 4+ years' work experience preferably as a project / program manager
• Understand fundamentals of IT infrastructure and IT Service Delivery
• Understand Agile and Lean practices
• Highly organized and a strong communicator who can effectively multitask and prioritize as needs evolve
• Able to learn quickly and work proactively
• Set and continually manage project expectations with team members
• Lead regular team meetings to determine progress, set momentum, remove barriers, and actively address internal and external risks and dependencies
• Able to communicate effectively between a variety of technical and non-technical stakeholders to interpret business needs 
• Able to prioritize the most important or highest value tasks.
• Able to use data to inform planning and managing complex internal and external dependencies.
• Experience working in an agile product development environment is preferred

Work Location & Flexibility

This position is based in our Heredia, Costa Rica office and follows a hybrid work model. Employees are expected to work on-site a minimum of one day per week. Please note that specific business units or role requirements may require additional in-office days based on team collaboration needs or operational priorities.

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.