Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards and Business Plans. Determines financial needs using a high impact questioning strategy, educates, cross-sells, and services members/potential members on CEFCU/CEFCU Investment Services (CIS) products and services. Reconciles daily Member Center cash operations. Has a broad understanding of CEFCU systems. Provides supervisory override on exception situations within established parameters of authority. Analyzes negotiable items and items that require special endorsements. Complies with government regulations and CEFCU policies and procedures. Follows Instant OFAC procedures. Monitors, orders, and forecasts office cash usage, Mastercard gift cards, Personal Money Orders (PMOs), Cashier’s Checks, temporary checks, and Temporary Registration Permits (TRPs). Performs monthly and annual self-audits. Demonstrates proficient knowledge of Microsoft Office software to maintain various reports such as Teller Balancing and Cash Flow spreadsheets. Audits and maintains Automated Teller Machines (ATMs). Operates and maintains currency counter, coin sorter, and coin wrapper. Resolves member complaints and problems. Assists in Member Center scheduling and re-deploys staff within the office to meet business needs. Serves as a role model and leader for Member Assistants. Runs and balances teller drawer. Complies with vault security limits and dual control standards. Demonstrates a thorough understanding of CEFCU Robbery Procedures. Oversees and/or completes on-the-job training for Member Assistants and back-up Cashiers.

Hours:
Monday - Thursday 8:45 a.m. -- 5:15 p.m.
Friday 7:45 a.m. -- 5:15 p.m.
Saturday 7:45 a.m. -- 12:15 p.m.

Required:

• High school diploma or equivalent.
• May be required to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
• Acquire and maintain proficiency in CEFCU mainframe applications and the following third party systems such as Credit Bureau for Debit Cards, Instant OFAC, VSoft, Speeedview, Card Wiz, True Checks, Evolve, Q2 Assist, and Checksystems.
• Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions through the success completion of the formal Member Service Representative Cashier Module within one year, including required continuing education related to the Bank Secrecy Act.
• Thorough understanding of all Member Assistant functions including technical knowledge of TES transactions.
• Demonstrated relationship building, sales and service skills and a thorough knowledge of CEFCU products and services.
• Successful completion of Disaster Recovery training.
• Familiarity with ATM operations.
• Minimum of one year of Member Assistant or commensurate experience.

Preferred:

• Applicable college courses and/or commensurate experience.
• Thorough understanding of all Member Service Representative functions, including knowledge of
• Consumer Loan Origination (CLO) system.
• Member Service Representative experience.
• Ability to perform Notary services.

Summary Pay Range

The pay range for this position is $19.71 - $23.17.

Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU.

 

Benefits

Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan – Pension 

Defined Contribution Plan – 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.