WHO WE ARE:

Headquartered in Shelby Township, Michigan, Warrior Sports is recognized as one of the sporting goods industry’s premier manufacturers of innovative, high-performance, cutting-edge equipment, footwear, and apparel for lacrosse and hockey athletes of all ages and abilities.

Founded in 1992, Warrior was acquired by privately held New Balance Athletic Shoe, Inc. in February 2004. The 2007 acquisition of Boston-based Brine Sporting Goods further established Warrior Sports as the dominant force in the lacrosse and hockey world.

Summary:

We’re looking for a detail-oriented and creative Custom Product Associate to join our team! In this role, you’ll manage custom product orders from start to finish. Coordinating with vendors, internal teams, and customers to ensure timely delivery and high-quality results. You’ll use your graphic design skills to create mockups and product collections, while also supporting customer service and supply chain operations.

Principal Responsibilities:

• Create sales and purchase orders to fulfill custom product demand.
• Translate customer requirements into factory-ready specifications.
• Design PDF mockups of customized products using Adobe Illustrator or Photoshop.
• Build team-specific product collections and upload them to our web-based selling platform.
• Collaborate with the warehouse to inspect custom orders and assist with fulfillment.
• Work closely with the supply chain team to resolve vendor-related challenges.
• Provide prompt, professional customer service and support.
• Make thoughtful decisions to resolve customer issues.
• Assist with department projects and take on additional tasks as needed.
• Provide thorough follow-up with both internal and external customers.
• Communicate across departments to expedite solutions and resolve issues.
• Educate customers on product features and terminology to enhance sales and customer satisfaction.
• Participate in team meetings and contribute to process improvements.
• Generate reports using internal systems and Excel.
• Coordinate with vendors and purchasing teams to ensure timely delivery.
• Perform other duties as assigned.

Qualifications:

• 1–2 years of customer service experience.
• 1–2 years of graphic design experience (Adobe Illustrator or Photoshop).
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience in lacrosse or hockey is a strong plus.
• Positive attitude and commitment to excellent customer service.
• Strong attention to detail and problem-solving skills.
• Experience with customized sporting goods equipment is preferred but not required.

Associate Benefits: At Warrior, we believe our products are only as strong as the people behind them. That’s why we hire the best—and treat them accordingly. We offer a robust, low-cost benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, Dental, & Vision Insurance
• Life Insurance
• 401(k) with 100% Match on the First 5% of Contributions
• Paid Parental Leave
• $100 Monthly Tuition Loan Repayment Assistance
• Fitness Reimbursement
• 4 Weeks of Paid Time Off
• 12 Paid Holidays
• Volunteer Time Off
• Employee Discounts on New Balance, Warrior, and Brine products
• Hybrid Work Schedule

Additional Perks:

• Growth Opportunities: We promote from within and support ongoing development—many team members have advanced or expanded their roles.
• Performance Reviews: Annual evaluations focused on constructive feedback and professional growth, including compensation review.
• Collaborative Culture: Every role makes an impact. We thrive in a team-oriented, high-energy environment where your contributions truly matter.

Why Join Us?

You’ll be part of a collaborative team that values creativity, customer satisfaction, and continuous improvement. If you’re passionate about sports, design, and delivering exceptional service, we’d love to hear from you!

EQUAL OPPORTUNITY EMPLOYER:

Warrior provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion, and other terms, conditions, and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.