The Service Desk Technician will perform daily operations support tasks related to helpdesk coverage, problem resolution and escalation, routine workstation and user administration tasks.

Responsibilities:

• Answer TIS Helpdesk calls
• Provide on and off shift helpdesk/pager support
• Maintain service desk ticketing system with incidents and service requests
• Perform basic Business Applications troubleshooting (i.e. Xtime, DealerTrack, etc.) and escalate as necessary to appropriate internal or external support organization. Maintain regular updates with users
• Perform basic network, telecommunications, and systems troubleshooting procedures in accordance with TIS procedures (i.e.: voice and data communications), and escalate as necessary to appropriate internal or external support organization until the issue is resolved
• Load and deploy standard workstation and laptop configurations in accordance with approved images and patches/updates
• Perform moves, adds, changes for office related equipment, workstations/VDI, smartphones/tablets, printers/copiers
• Document procedures as required
• Maintain regular updates with end users via incidence response and problem resolution
• Perform phone system moves, adds as necessary

Requirements:

• High School Diploma or equivalent
• Previous experience performing or exposure to IT service desk tasks
• Valid Driver’s License with good driving record
• Proficient with Microsoft Office
• Experience working with Windows OS platforms for workstations and servers
• Strong verbal and written communication skills
• Team player who is professional and has strong customer relations skills
• Problem solver who is analytical and detail oriented

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life:Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at careers@servco.com.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $24.10 - $30.66 per hour