ABOUT THE TEAM
Assist the Branch Manager in leading a retail banking branch team in delivering our mission to benefit every member, every time, every day. Support branch operations, member experience, and team coaching and performance. Assist in creating a productive and fun work environment. 

WHAT YOU’LL DO

• Support the Branch Manager in bringing Broadview’s mission to life, ensuring in-branch member experience is second to none. 
• Provide the Branch Manager with regular updates on member service matters and team performance. 
• Serve as a member service standard bearer, promoting products and services, recognizing referral opportunities, and motivating members to achieve their financial goals. 
• Motivate, mentor and coach staff to meet branch and individual goals. 
• Mentor staff on financial literacy, support onboarding, and training on policies and procedures. 
• Deliver employee feedback, update Branch Manager, and provide recommendations for performance management actions, if necessary. 
• Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations. 
• Assist in maintaining compliance with Credit Union policies/procedures, operations, and audits. 
• Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience. 
• Oversee the ordering of cash, negotiable instruments, and other supplies, monitoring and analyzing appropriate inventory levels and justifiable spending. 
• Support a team atmosphere with a willingness to work in the trenches to do whatever it takes to get the job done right, the first time and on time. 
• Assist in branch scheduling, review timecards for accuracy, track attendance issues, and keep Branch Manager informed. 
• Perform special projects or other job functions, as assigned. 

LET’S TALK IF YOU

• Have an Associate degree in Business or related field preferred, or equivalent combination of education and experience. 

• Have a minimum of two years’ experience in Banking or related industry.

• Can obtain and maintain Signature Guarantee and Notary. 

• Can coach and motivate staff in member service and operational skills. 

• Have strong organizational and multi-tasking skills. 

• Have flexibility to work out of any location at any time, based on business needs. 

• Have the ability to lift at least 10 pounds and stand for long periods of time. 

TO THRIVE AT BROADVIEW YOU NEED

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

• To be able to operate in a rapidly changing dynamic environment.

• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation: $65,990 – $80,838, plus a competitive benefits package