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Food & Beverage Reservations Agent

SUMMARY

We are seeking a detail-oriented and customer-focused Food & Beverage Reservations Agent to join our team. This role is responsible for managing reservations for our dining outlets, ensuring a seamless guest experience from booking to arrival. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards
• Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
• Accommodating in-house guest requests, ensuring a high level of guest satisfaction
• Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
• Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
• up-selling and yield management techniques per company policy
• Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
• Handle incoming reservation requests via phone, email, and online platforms.
• Maintain accurate records of all reservations using the property’s reservation system.
• Coordinate with restaurant managers and hosts to ensure proper table allocation and guest preferences are met.
• Provide guests with information about dining options, menus, special events, and promotions.
• Confirm, modify, or cancel reservations as requested by guests.
• Monitor reservation trends and assist in optimizing seating capacity and revenue.

QUALIFICATIONS

• High school Diploma or equivalent required
• Minimum of two (2) years’ experience in a customer service role required
• Previous experience working in an upscale hotel preferred
• Excellent telephone etiquette and verbal and written communication skills required
• Knowledge of Microsoft Office products such as Word, Excel, and Outlook required

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

 The pay scale for F&B Reservations Agent is $22.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.