Live Your Passion.  Add Your Magic.             

Reservations Supervisor

SUMMARY  

The Reservations Supervisor is responsible for supervising the day-to-day operations for the department’s development of long term objectives; including profitable financial management, inventory management, effective leadership, excellent customer service skills, and supervision of department requirements and standards.

ESSENTIAL FUNCTIONS

• Support management and leadership, provide excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
• Audit Telephone Reservation Sales System, ensure revenue accuracy and completion of Reservations Agents daily tasks/goals.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.  
• Provide assistance to management with revenue data entry and continuous updates on daily goals, events and statics 
• Provide excellent customer service and telephone etiquette and actively aspires to reach defined goals and objectives.
• Communicate and develop Reservations Agents to ensure all developed standards are met on a consistent basis.
• Ensure consistent quality assurance evaluations for all Reservations Representatives and provide appropriate feedback to maximize sales potential.  
• May be asked to support other departments as need including Front Desk in coverage and or shifts as part of operational support.

QUALIFICATIONS 

• College degree preferred
• 2 years’ experience in a luxury hotel preferred
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt to effectively using new software products
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
• Understanding of revenue reports, groups blocks, resume’s and reports, as well as knowledge in commissions is preferred

PHYSICAL REQUIREMENTS 

Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.  

The pay scale for Reservations Supervisor is $26 - $28 per hour.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.