Sugartown Worldwide LLC

Job Type:

Regular

Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. 
Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. 
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

The Area Manager, Retail has primary responsibility for the customer experience, sales, staffing and operations of stores within the assigned area.

This is a Field Position.

Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”.
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

About the Position
The Area Manager's ultimate responsibility is to see that the stores assigned to their region are profitable and well-staffed with A+ talent and are operating with an A+ consumer experience. The measure of doing this well will result in the achievement of the budgeted net sales, gross profit, and direct contribution of the area for the year. The Area Manager must react to the business trends and do this in a manner that is consistent with the company’s Leadership Qualities and Core Values.

A day in the life…

• Recruit, Hire, Train, and Retain A+ Talent.
• Operate Profitable stores assigned in area.
• Ensure that each employee in our Selling culture and Store Experience expectations.
• Deliver the highest level of excellence for our customer experience in our stores.
• Develop future Leaders and identify candidates for a healthy bench of management.
• Collaborate effectively with key leaders and colleagues in the Retail Channel as well as those outside of the retail channel.
• Always operate consistent with our Core Values and Leadership Qualities

Delivering Results

• Achieve or exceed Direct Contribution & Budgeted Net Sales.
• Ability to effectively manage payroll.
• Train, reinforce and utilize KPI’s in daily conversations with stores.
• Understand financial results, annual budget and utilization of information to impact business favorably.
• Apply and foster strategic and critical thinking to the overall business and talent.

Client Experience and Store Culture

• Educate and reinforce the Lilly’s Resort Chic lifestyle.
• Embrace, Teach and Implement the Lilly Pulitzer Selling Culture.
• Inspire and hold teams accountable to deliver an exceptional in-store experience consistent with company culture.
• Create an optimistic, high-energy store and area team Leadership.
• Conduct effective store walk throughs and train Store Manager’s to conduct the same.
• Embrace, exhibit and uphold the company Core Values and Core Leadership Qualities.

Leadership

• Lead through adversity.
• Win as a Team mentality across all points of the company.
• Keen oversight and financial management including control of payroll and expense budgets.
• Enhance store culture by engaging with and inspiring others through Lilly Pulitzer’s Core Values and Core Leadership Qualities.
• Delegate divisions of responsibility (DOR) to achieve goals. Foster and encourage building teams and skills within those DORs.

Talent and Team Development

• Provide the team with actionable, regular and effective feedback.
• Consistency in utilization of company training tools.
• Create strong succession in store and company.
• Have strong market knowledge and high expectations of SM’s to be market savvy as well.

Operational Excellence

• Create a strong line of communication with corporate partners and the Operating Committee as appropriate.
• Collaborate effectively with cross functional partners and colleagues.
• Maintain the integrity of the store inventory.
• Maintain exceptional visual and operational standards as set by the Visual and Retail Operations teams.

Qualifications for the Position
• A four-year college degree in retail, personnel management, fashion merchandising or a similar discipline is preferred, but not required.
• At least 4+ years of experience supervising at least 7 stores in the women’s fashion or luxury retail industry, preferably with a lifestyle brand, are required. This experience must be in store operations.
• Full understanding of specialty retail, including business development, visual merchandising, and store operations.
• Ability to develop and maintain relationships with clients and colleagues.
• Superior written and verbal communication skills.
• Excellent problem solving and decision-making skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• High level of ownership and responsibility.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore & Tulip a plus.

Our Core Values: The Lilly Way. Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.
• We take pride in the pursuit of excellence
• We create our own path
• We become stronger together
• We operate with integrity
• We make the world a brighter place
• We continuously improve
• We have fun in the process

Doing Our Part
As a company we commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally-friendly processes throughout our business. This position is expected to contribute to the advancement of these principles.

A Little More to Know…

• This position is classified as full-time salaried; it is exempt and is not eligible for overtime. You will be expected to work, on average, a 40-hour week.
• This position is eligible for standard company benefits.
• Based on the Area Manager’s location, this position requires a minimum of 25% travel to store locations within scope of responsibility. Further, the Area Manager should spend a minimum of 3 days in-store per week. Additional domestic travel will be required in this position.
• Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays. This position will adhere to the Home Office Retail Holiday time off policy but is required to be available as needed on Holidays.
• This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.
• This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
• This position is reviewed annually.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.

Lilly Pulitzer® participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department.

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