JOB PURPOSE/MISSION/SUMMARY: 

The Cash Collections Specialist plays a vital role in Lexmark’s Cebu Competence Center (CCC), managing worldwide accounts receivables and ensuring timely collection and application of payments. This position requires strong problem-solving, negotiation, and customer service skills to drive improved cash flow and reduce delinquencies. 

• Responsible for collecting overdue payments and establishing re-payment arrangements. 

• Performs a wide variety of credit and collection functions. Collects monies owed on delinquent accounts. 

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: 

Scope: 

• Uses best practices and knowledge of internal or external business issues to improve products or services  

• Acts as a resource for colleagues with less experience  

• Requires in-depth knowledge and experience  

• Decisions guided by policies, procedures and business plan  

• Generally domestic scope/accountability 

Primary Responsibilities:  

• Monitors delinquent accounts and implements collection procedures. 

• Sends follow-up letters and accepts payment on certain accounts. 

• Performs tasks and ensures quality in support of post-sale customer administration business initiatives. 

• Inputs information through data screens to accurately reflect account activity and resolve account discrepancies and balances. 

• Re-bills companies or individuals when appropriate. 

• Responds to inquiries from customers or external collection resources. 

• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts. 

• Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports. 

• Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits. 

• Receives/places calls or sends letters to customers to resolve billing or invoice issues on delinquent accounts. 

• Reviews and makes recommendations regarding bad debt or write-offs. 

• Develops and maintains relationships with external credit agencies. 

• Performs all other duties as assigned. 

Key Deliverables:  

• On-time collection and application of payments. 

• Meet globally agreed delinquency targets at month end. 

• Improved cash flow and reduction of Days Sales Outstanding (DSO). 

• Reduction of delinquencies. 

• Business compliance. 

• On-time resolution of customer claims and concerns. 

• Customer satisfaction and stakeholder satisfaction. 

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES: 

Skills / Competencies 

• Agile Problem Solving 

• Customer Advocacy 

• Creative Negotiation Skills 

• Collection Management & Dispute Management 

• Operational Process Expertise 

• Account Management 

• Issue Resolution 

• Business Acumen 

• Stakeholder Service Orientation 

• Customer Correspondence 

Knowledge 

• Understanding of Xerox products, solutions, and services (key offerings) – Preferred 

• Good knowledge of computer usage and Microsoft Office software (especially Excel) – Minimum 

Behavior  

• Proactive and Empowered 

• Thinks ahead and anticipates actions 

• Self-motivated to enhance and simplify programs, processes, and experiences 

• Take actions based on observed needs without waiting for direction 

• Creative 

• Moves with speed and urgency to actively address the needs of the business 

• Innovates to do things differently, more simply and effectively 

• Pivots quickly to address unanticipated obstacles 

• Accountable 

• Accepts responsibility for decisions and actions 

• Acknowledges and learns from experience 

• Collaborative 

• Inclusive of others to reach the best solution 

• Shares information and success with others 

• Expands understanding by seeking other's perspectives 

• Customer-focused 

• Moves decisively to solve customer and business challenges 

• Acts with passion and conviction in interactions with customers, partners, and colleagues 

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS: 

• Education: 4 years bachelor’s degree in any relevant course (Accounting, Finance, etc.) 

• Experience: Knowledge of SAP and experience in Customer Service is a plus. 

• Certification / Licensure: Not Applicable