We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in our global operations center in Tampa, FL, or at the Firm's Dallas office.

General Description:

We are seeking a Client Billing Specialist to join our team. The Client Billing Specialist is responsible for all billing functions for assigned client accounts and/or specialized practice groups. Responsibilities include invoice generation for assigned accounts/attorneys, ebilling of assigned accounts via various electronic billing systems as applicable per client driven guidelines.

This role will be responsible for any ebilled invoices through the billing process until they have been successfully approved for payment and will collaborate with the Collections team for all collection activity pertaining to their assigned accounts. This role will work closely with the Timekeeper Matter Maintenance team on new client implementations and setups to ensure that all matters are aligned per outside counsel guidelines and/or engagement letter. will be assigned to and will be responsible for managing their assigned clients and/or practice groups with expertise. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm. This position offers a hybrid schedule, allowing flexibility to work from home or the office. 

Key Responsibilities and Essential Job Functions:

• Process client bills via Aderant software.
• Ebill assigned client bills as required by client driven outside counsel guidelines and/or engagement letters.
• Process invoices through BillBlast and, if necessary, upload LEDES files on ebilling vendor site.
• Research and answer questions pertaining to assigned client accounts and/or practice group assignments.
• Review and edit pre-bills in response to attorney and secretary requests.
• Handle and process a high volume of complex bills.
• Review and verify accuracy of billing and supporting documentation as required.
• Own the full scope of electronic billing for assigned clients, beginning with a finalized invoice and ending with a successful approval for payment, processing appeals as needed on short paid invoices.
• Prepare ad hoc reports for attorneys as needed.
• Collaborate with Ebilling Solutions Specialist on client assignments moving from paper billing to electronic billing.
• Manage accounts of a highly specialized, advanced, or sensitive nature.
• Build rapport with billing attorneys as well as client contacts to establish and maintain solid client relationships.
• Special projects and duties as assigned.

Required Skills:

• Strong technical skills.
• Excellent interpersonal skills with the ability to work well under pressure.
• Excellent written and verbal communication skills.
• Exceptional analytical skills.

Required Qualifications & Education:

• Bachelor’s degree required but may be substituted for relevant legal work experience.
• 1+ years of progressive experience as a Biller and Ebiller in a law firm environment.
• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook are required.
• Ability to prioritize and manage multiple tasks in order to meet critical deadlines.
• Ability to work well under pressure to meet strict deadlines.
• Strong attention to detail.
• Self-starter with ability to successfully adapt to changing priorities and work demands.
• Ability to multi-task, organize workflow and use time efficiently.
• Ability to anticipate work needs.
• General understanding of a revenue cycle, including an understanding of accounts payable, the processes involved and related applications (i.e., Chrome River).
• Must be proactive in identifying issues and proposing solutions.
• Ability to work in a team environment or individually.
• Flexibility for overtime is required.

Preferred Qualifications & Education:

• Experience with Aderant, Elite, eBillingHub or BillBlast software preferred.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Benefits may vary by position and office.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.