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The Role

The Virtual Applications and Desktop Engineer II position is responsible for ensuring the operations of assigned functions in accordance with Nordic Global Healthcare IT leadership and IT governance. This position is responsible for the analysis, diagnosis, and resolution of complex problems related to virtual application and desktop management. The engineer will be expected to analyze complicated systems, document end-user delivery standards, and assure high levels of stability, reliability, and availability of the end-user virtualizations. Duties include, but are not limited to, testing and implementing client software, patch management, and support thereof. This role extends into the design, build, and support of virtualization technologies.

​​Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Ensures compliance with Standard Operating Procedures (SOP)

• Meet the expected Service Level Agreements (SLA) defined in the customer contract
• Document architectural designs applied to customer workstations/devices
• Configure and manage software using virtualization technologies such as Citrix Virtual Apps and Omnissa Horizon
• Conducts complex troubleshooting and root cause analysis of published applications and virtual desktops, including related systems
• Provide tier 2 technical build support and implementation support
• Assist with the evaluation and recommendation of technical solutions based on requirements, ranging from group to enterprise-wide deployments
• Help train new staff in the use of equipment and software when appropriate
• Analyzes problem trends, determines root cause and makes recommendations to management
• Maintain and revise installation and support documentation
• Coordinate with both technical and non-technical staff and vendors
• Act as a project resource, providing guidance, as needed, as well as participating in the training and mentoring of teammates, peers, and colleagues
• Knowledge and application of appropriate security measures to reduce risk in the environment
• Perform other duties and responsibilities as assigned

Skills and Experience

• Strong knowledge in the usage of Citrix Virtual Apps and Desktops and Omnissa Horizon including, but not limited to, CVAD infrastructure, Horizon infrastructure, PVS/MCS, App Layering/App Volumes, and Citrix WSA and Horizon endpoint clients

• Strong knowledge of the Microsoft Windows Server and Desktop OS and components
• Strong knowledge of Microsoft Windows Active Directory and Group Policy Management
• Strong knowledge of scripting using PowerShell and/or Visual Basic
• Strong knowledge of hypervisor platforms such as VMware ESX, infrastructure components, network protocols, and certificates
• Able to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills, communication skills, and proven analytical and problem-solving abilities
• Ability to author technical documents and create procedure manuals
• Strong understanding of the organization’s goals and objectives
• Ability to conduct research into current and future technologies
• Highly self-motivated and directed, with keen attention to detail

Minimum Years of Experience

• Generally requires a Bachelor's degree and 8 years of related experience, a Master's degree and 6 years of related experience, or 11 years of related IT experience and no degree.
• Experience working in a team-oriented, collaborative environment
• On-call availability as part of a 24/7 rotation schedule

Additional details

• Expect work shift of M-F 8am-5pm EST

• Must be able/willing to work off shifts, nights, weekends as required

• 100% remote, but occasional travel may be needed

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.