SUPERVISORY ORGANIZATION: Benefits Services

POSITION TITLE: Benefits Communication and Program Coordinator

REPORTS TO: Lebron Pinkerton

LOCATION: Alpharetta

EXEMPT/NON-EXEMPT: Exempt – Full Time

THIS POSITION INVOLVES PHYSICAL REQUIREMENTS: Yes

THIS POSITION INVOLVES MANAGERIAL RESPONSIBILITIES: No

JOB SUMMARY

The Benefits Communication & Program Coordinator is a communications-first role within the Benefits Department, acting as the primary liaison between the benefits team and employees across field teams, support staff, and management. The role focuses on delivering clear, timely, and employee-centered responses to benefits inquiries and support requests.

In addition, this position owns and manages key employee benefit programs end-to-end, ensuring smooth operations, accurate processing, and effective communication. The ideal candidate demonstrates strong attention to detail, a proactive approach, and collaborates effectively with internal partners including Finance, IT, HR Operations, and Procurement.

MINISTERIAL QUALIFICATIONS

• All staff positions are considered ministerial in nature due to the purpose and mission of the North American Mission Board.

KEY AREAS OF RESPONSIBILITY:

Frontline Benefits Communication (Approximately 60%)

1. Serve as the primary point of contact for all incoming Benefits Department communications via:

• Phone calls

• Voicemails

• Emails

• Microsoft Teams chats

• In-person inquiries

2. Respond to a broad range of employee questions on topics including:

• Benefit plans and programs (medical, dental, vision, retirement, wellness, etc.)

• Leaves of absence

• Disability support

• Benefit enrollment

• Workplace injury

• Training and development

• Onboarding and off boarding

• Performance management

• Employee recognition programs

• Retiree benefits

3. Participate in internal benefits meetings to remain informed of:

• Upcoming changes

• New or enhanced programs

• Policy updates and compliance requirement

4. Provide timely, accurate, and empathetic responses, ensuring issues are resolved or escalated appropriately

• Log, track, and follow up on employee inquiries to maintain consistent communication and accountability

5. Program Coordination

• Independently manage assigned benefits programs from initiation through completion, including:

  • Retiree HRA Administration

  • Wellness Program

  • Journeyman Program

  • Donated PTO Program

  • NAMB Notes

• Conduct proactive outreach to promote program participation and follow up on incomplete actions

6. Own the full lifecycle of each program:

• Launch and communications

• Intake and eligibility review

• Process coordination and resolution

• Follow-up

7. Regularly update program materials to reflect eligibility, policy, or process changes

8. Perform reconciliation tasks such as verifying data, tracking program usage, and coordinating with other departments

9. Generate and maintain reports, dashboards, summaries, and surveys to support compliance, planning, and employee engagement

10. Identify and recommend process improvements or communication enhancements to increase efficiency and user experience

11. Collaborate closely with internal partners including HRIS, IT, Finance, HR Operations, and Procurement

12. Other duties as assigned 

EDUCATION AND EXPERIENCE

• 2 to 4 years of experience in benefits administration, human resources, or a related field

• Proven experience managing employee benefits programs and handling employee inquiries

• Comfortable working with technology, including HRIS systems and data tools

SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES

• Insert items here or delete this section

• Excellent verbal and written communication skills

• Strong customer service orientation with empathy and patience

• Program management and coordination expertise

• High attention to detail and accuracy

• Proactive problem-solving and follow-through

• Strong organizational and multitasking abilities

• Effective collaboration and teamwork skills

• Commitment to confidentiality and discretion

• Technical proficiency with HRIS systems (e.g., Workday), Microsoft Office (Excel, including VLOOKUP, Pivot Tables), and communication platforms

• Adaptability to changing priorities and processes

• Self-motivated with a strong drive for results 

CHRISTIAN WALK 

• Evidence of a mature and growing Christian Walk characterized, by Paul, in 1 Timothy 3 and Titus 1.

• Personal wisdom and sufficiency are grounded in Christ and the word of God, with a life submitted to God’s authority in all things.

• Models a daily soul-winning lifestyle.

• Can effectively lead others in prayer.

• Gives regularly and generously to the work of the church.

• Readily applies scripture to personal and professional situations.

• Can articulate Baptist theological understandings on a range of issues.

• Conducts ministry in keeping with the principles and spirit of the Baptist Faith and Message 2000. 

PERSONAL QUALITIES 

• Enjoys health, affirming relationships with spouse (if married), family, neighbors and friends. 

• Exhibits integrity in professional and personal life. 

• Modest in dress and deportment and makes a favorable first impression in both bearing and manner.

• Aware of personal strengths and shortcomings, potential, psychological needs, biases and prejudices, and actively solicits and benefits from constructive criticism.

• Personal finances are in order, with no oppressive burden of consumer debt.

• Is a member of a local Southern Baptist church and takes an active role as time permits.

• Demonstrates a high level of energy, with a bright, positive affect, warmth and genuine interest in people.