We are hiring for:

Call Center Agent

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

The Call Center Agent answers inbound calls to RHA Health Service’s central call center, is trained to answer general inquiries, handle dispatch of clinical calls, and routes calls and tickets to agents in RHA offices within multiple states. This position collaborates with other internal and external Call Center Agent(s) in the Atlanta corporate office and regional agents in performing their duties to successfully support RHA external communication and provide a friendly and helpful experience for our customers, partners, and outside agencies.

Education and Experience required for the position include: High school diploma or equivalent. 2-3 years related experience. Experience with email, word processing, spreadsheets. Knowledge of Zendesk or customer service ticketing system a plus.

RHA Health Services is a growing behavioral healthcare company with over 5,000 employees in North Carolina, Tennessee, Georgia, and Florida.  RHA serves and supports people living with intellectual developmental disabilities, mental health and substance abuse challenges. RHA has an organizational commitment to the dignity, independence, and equitable treatment of people, as well as people’s inclusion into the communities around them. RHA provides a holistic, person-centered approach to care, guided by a system of values that puts the needs of the people we serve and support at the center of every decision.

Experienced Call Center Agents – we need your skills to engage callers and provide a friendly customer service experience at RHA Health Services. If you’re looking for an opportunity to truly make a difference and contribute to the improvement in the lives of the people we serve, then consider RHA Health Services, where we put people first!

RHA Health Services is looking for motivated, customer service-oriented person with the ability to multitask to join our team as a Call Center Agent. This position reports to Information Technology management and works closely with RHA Solutions Center. In this dynamic role, you will be responsible for:

• Manages incoming calls for the RHA central call center.
• Operates ticketing system to route calls, close tickets, and directs callers to appropriate personnel.
• Assisting with questions from external callers.
• Meet customer service team call handing goals.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage callers and provide excellent customer service as a positive representative of RHA Health Services.
• Provide excellent customer service and professional telephone and email etiquette.
• Performs other duties as assigned to meet the ongoing needs of the department.

Education and Experience:

Successful candidates of the Call Center Agent role are able to multitask, remain calm under pressure, and handle varied personalities from callers. The ideal candidate for this position is highly motivated, friendly, helpful, polite, and they possess the ability to communicate in a professional manner over the phone. Additional requirements include:

• High school diploma or GED
• Prefer 2-3 years related experience; or equivalent combination of education and experience. 
• Proficiency with email and computer software for word processing, spreadsheets.
• Ability to listen with strong customer service skills.
• Zendesk or other customer service ticketing system experience a plus.

Benefits

RHA offers a competitive compensation and benefits package to eligible full-time employees that are aimed at supporting your health and wellness, financial planning, work-life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high- quality services, excellent staff training and opportunities for advancement into supervisory and other roles within the organization.

The comprehensive compensation and benefits package for full-time employees includes:

• Competitive compensation program including regular performance feedback and coaching
• Healthcare insurance: Medical, Dental, Vision, Disability, Voluntary Benefits, Employee Assistance Program, Telemed and Pharmacy Insurance, Health Advocate service which assists employees find doctors, schedule appointments, estimate costs, answer medical/prescription questions, resolve medical claims issues and basically does the leg-work for employees
• Offering free diabetic medication and supplies
• 401(k) retirement savings program with Wells Fargo
• Paid Time Off
• Company sponsored Life and AD&D Insurance
• Extensive Wellness Programs including company paid scholarships for healthy weight management and nicotine cessation, several wellness challenges and rewards through the year.
• Free Annual Health Screening and Wellness coaching event.
• Discounted medical premiums for nicotine free employees.
• Free CPR, first aid, and job-specific training opportunities

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.