OnSite Specialist - Palo Alto, CA
- Stryker Employment Company, LLC
- San Jose, California
- 3w ago
- Full-Time
- On-site
Position summary:В В
Utilizes a wide array of knowledge, technicalВ skillsВ and critical thinking abilities toВ facilitateВ job functions during surgical procedures as well as preoperative and postoperative equipment management.В
Essential duties & responsibilities:В (detailed description)В
Provides clinical surgical support by managing all relevant equipment.В
Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.В
Is responsible forВ trouble-shootingВ andВ maintainingВ Stryker equipment and or other related devices.В
Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.В
Maintains knowledge base of equipment and disposable products through Stryker education training programs.В
Provide physicians and OR personnel with information on new and current products.В В
Must be able to accurately and honestly record and report data metrics related to all specific job functionsВ on a monthly basis.В В
Responsible forВ maintainingВ up-to-date account information to ensure continuousВ high levelsВ of service at theВ account;В including all vendor credentialing required by the account.В
Accurately records and reports all surgical procedure information.В
Adheres to all Stryker and medical facility policies,В standardsВ and procedures.В
Analyze and resolve both routine and non-routine product issues expediently using independent judgment.В
Maintain professional appearance, workВ ethic, and attitude required by Stryker and the medical facility.В
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.В В
Provide support/coverageВ onВ allВ shiftsВ at your assigned account, as wellВ as provideВ support/coverage for other shifts; other shifts might includeВ on-call, overnight, and weekends; other accounts might require overnight travel.В
Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changingВ days of the week ANDВ start and end time)В
Operating Room (OR) – In-Room Technical Support В
Set up Stryker video towers, booms, lights, and integrated suite equipment to surgeon specifications. В
Verify equipment functionality, routing, and camera/monitor settings prior to the procedure. В
Provide real-time intraoperative troubleshooting of Stryker and supported third-party systems. В
Support teleconferencing, DICOM transfers, and EMR connectivity when applicable. В
Educate OR staff on Stryker equipment functionality, proper usage, and troubleshooting. В
Facilitate equipment and instrumentation repairs in accordance with service contracts.В
Collaborate with OR and SPD teams to ensure availability of instrumentation and equipment, communicating delays or rapid turnover needs proactively.В
Education & special trainings:В
​​​​​ ​​​​​High School Diploma or equivalent required.В
Bachelor’s Degree,В Associate’s DegreeВ or equivalentВ certificationsВ preferred.В
​Applicable for Specialists working in Sterile Processing Department:В HSPAВ CRCST Certification within 6 months of start date and on time yearly renewal​В
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Qualifications & experience:В
​​​Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.В
​Basic computer skills including Microsoft Office, strongВ verbal and written communication, interpersonal, and organizational skills are essential.В
​The ability toВ quickly, efficiently, and effectivelyВ troubleshoot issuesВ inВ the moment inВ demanding, high stress situations.В
The ability to provide support/coverage,В not only during your assigned shift,В but also on other shifts that needВ additionalВ support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)В
​The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account. ​
$30.85 per hour plus bonus eligible + benefits.
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Physical & mental requirements:В В
​​​​​​​Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.В В В
​Ability to remain standing and/or walking for an extended period of time.В
​Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.В В
​Must be able toВ observeВ and correct minute inconsistencies (e.g.В in the printed word, product appearance, etc.).В В
​Excellent analytical skills.В В
​Excellent interpersonal skills.В В
​Excellent equipment problem-solving skills.В В
​Excellent time management skills withВ abilityВ to use independent judgment and critical thinking effectively.В
​Must be able to explain and generate detailed guidelines and procedures.​​​​​В
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28.06 - 37.96 USD Hourly
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Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.