About the Role:

We are seeking an IT Business Partner (Aged Care) for a Permanent Full-Time opportunity at location: THQ Blackburn, VIC.

Purpose of the Role:

The IT Business Partner is a strategic advisor and trusted collaborator who connects technology, people and purpose to enable The Salvation Army’s mission and community outcomes. The role translates mission and business goals into practical, sustainable technology roadmaps that deliver value, are operationally feasible and aligned with funding and regulatory requirements.

The IT Business Partner builds strong relationships, identifies opportunities to improve insight, decision making and service delivery, and partners with delivery teams to ensure successful outcomes for stakeholders and the communities we serve.

Proven experience working within Aged Care or health services, with an understanding of regulated environments, care systems, clinical or client data, and technology enablement that supports safe, compliant service delivery.

Key Roles and Responsibilities:  

Strategic Partnership

• Act as a strategic advisor to senior leaders, aligning technology direction with organisational priorities and mission

• Lead the development of forward-looking technology roadmaps to enable long-term capability and growth

Demand Shaping and Portfolio Planning

• Shape and influence demand by aligning business outcomes with strategic technology investment priorities

• Govern portfolio planning and prioritisation, balancing value, risk, cost, and organisational capacity

Solution Shaping and Delivery

• Facilitate cross-functional co-design of strategy and technology concepts that are fit for purpose and optimise customer value

• As the voice-of-customer, oversee the design of scalable, sustainable solutions aligned to enterprise architecture and strategic goals

• Provide leadership oversight to ensure delivery outcomes, risk management, and realisation of business benefits

Value, Insight and Continuous Improvement

• Champion a customer-centric, value-driven approach, defining success measures and ensuring measurable business impact

• Drive a culture of continuous improvement through data-led insights, feedback, and service optimisation

Governance, Risk and Compliance

• Provide leadership oversight to ensure compliance with regulatory, security, and organisational standards

• Uphold robust governance and risk management practices across the technology portfolio

Education and Qualifications Required:

• Tertiary qualifications in IT, Business or related field, or equivalent experience

• Strong stakeholder engagement, influencing and negotiation skills across business and technology

• Proven leadership in delivering large-scale, technology-enabled transformation

• Strategic, outcome-focused mindset with a strong emphasis on value realisation

• Skilled in human-centred discovery, co-design, and iterative delivery – shaping solutions through customer insight rather than technology first

• Experience in financial planning, budgeting, and forecasting for technology initiatives

• Strong business analysis capability with sound technical acumen

• Experience operating in complex, multi-stakeholder environments (NFP, health, or government desirable)

Skills and Attributes: 

• Strong stakeholder engagement and influencing skills, with the ability to build trust quickly

• Excellent analytical and problem-solving capability, clearly articulating issues, options, and trade-offs

• Ability to lead and manage multiple concurrent initiatives in complex environments

• Comfortable navigating ambiguity and driving ideas from concept to delivery

• Consultative, collaborative, resilient, and outcome-driven, with a focus on continuous improvement

Requirements of the role:

• A National Criminal History Check is required

What we offer 

As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Flexible working conditions 

• Purpose driven career which has positive social and sustainable outcomes 

• Employee Assistance Program - Independent confidential counselling service; 

• Opportunity for career development. 

• An inclusive culture of dedicated, passionate and professional team members 

• Positively supporting and impacting the lives of others through your career contribution 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration